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The Role\: Training Specialist 

What will you do?

• Leads new hire business line transition teams by delivering ad-hoc training, facilitating functional/ refresher and new hire business training, delivering release information, and updating training modules for systems enhancements/changes.

• Assesses the organization's training needs via employee/Operations and Support teams’ input, performance gap analysis, survey administration, and analysis, which helps in tailoring training programs to fill specific skill gaps.

• Oversees and/or directs short interval meetings (SIM), workshops, individual training sessions and lectures.

• Provides one on one or group coaching to assist in the learning of new skills of the employees.

• Supports peers and assists with project management.

• Presents training and development programs using various forms and formats including group discussion, lecture, simulations, and videos.

• Assesses training and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and customer representatives.

• Maintains knowledge of the latest trends in training and development.