Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for standard transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support and providing quality service and operations support for internal business partners and external clients. Job expectations include operating with a standard level of independence, and escalating complex issues to leadership to minimize risk.

Responsibilities:

Performs standard transaction processing and reconciliation according to the established written guidelines and proceduresResponds to client inquiries via numerous channels to support operational efficiency and quality client servicePerforms basic research, follow-up and resolution of routine research requestsIdentifies potential issues in daily operational tasks and escalates risk concerns, as neededProvides general operational support including handling inbound calls, mail sorting, and mail distribution

Line of Business Job Description:

This job is responsible for standard transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support and providing quality service and operations support for internal business partners and external clients. Job expectations include operating with a standard level of independence, and escalating complex issues to leadership to minimize risk.

 
Responsibilities:

Performs standard transaction processing and reconciliation according to the established written guidelines and proceduresResponds to client inquiries via numerous channels to support operational efficiency and quality client servicePerforms basic research, follow-up and resolution of routine research requestsIdentifies potential issues in daily operational tasks and escalates risk concerns, as neededProvides general operational support including handling inbound calls, mail sorting, and mail distribution​

Required Skills:

Knowledge of GCATTS, ATCS, TDSR and other broker transfer systemsAttention to Detail to ensure accuracy of account number(s) and asset(s) to be transferredEffective Written Communications when working with external firmsAccountability – ensuring all requests are completed in its entiretyAnalytical Thinking – self-reliant to analyze situations and make quick decisionsIndependence – ability to work independently with minimal supervision and guidance. Must also demonstrate high accuracy.Collaboration – working with other LOBs to achieve same goalsMentoring – working alongside peers and providing support/guidanceResearch – ability to understand systems to perform effective researchRisk Management – ability to detect potential risk(s)

Desired Skills:

Familiarity with ACAT and Non-ACAT transfers

Skills:

Attention to DetailCustomer and Client FocusOral CommunicationsProblem SolvingRecording/Organizing InformationWritten CommunicationsAccount ManagementAnalytical ThinkingPrioritizationCollaborationMentoringResearchResult Orientation

Shift:

1st shift (United States of America)

Hours Per Week: 

40