**Job Track Description:** + Performs business support or technical work, using data organizing and coordination skills. + Performs tasks based on established procedures. + In some areas, requires vocational training, certifications, licensures, or equivalent experience. **General Profile** + Expands skills within an analytical or operational process. + Maintains appropriate licenses, training, and certifications. + Applies experience and skills to complete assigned work. + Works within established procedures and practices. + Works with a moderate degree of supervision. **Functional Knowledge** + Has developed skills in a range of processes, procedures, and systems. **Business Expertise** + Integrates teams for the best outcome and achievement of company goals. **Impact** + Impacts a team, by example, through the quality service and information provided. + Follows standardized procedures and practices. + Receives regular, but moderate supervision and guidance. **Leadership** + Has no supervisory responsibilities. + Manages own workload. **Problem Solving** + Ability to problem solve without supervisory approval. + Evaluates and selects solutions from established operating procedures. **Interpersonal Skills** + Exchanges information and ideas effectively. **Responsibility Statements** + Captures and validates more complex data. + Pre-adjudicates documents and corrects data. + Researches and examines issues and ensures information is available for next steps. + Conducts extra searches to extract accurate data and inputs the same. + Completes assignments using multiple source documents to verify data. + Follows up on pending research documents. + Returns electronic data forms to the customer for additional information. + Performs other duties as assigned. + Complies with all policies and standards.