**Job Track Description:** + Performs business support or technical work, using data organizing and coordination skills. + Performs tasks based on established procedures. + In some areas, requires vocational training, certifications, licensures, or equivalent experience. **General Profile** + Developed proficiency in a range of processes or procedures through job-related training and experience. + Completes a variety of atypical assignments. + Works within defined processes and procedures to find the appropriate approach for new assignments. + Acts as an informal resource for colleagues with less experience. + Completes work with a limited degree of supervision. **Functional Knowledge** + Has developed skillset in a range of processes, procedures, and systems. **Business Expertise** + Understanding of how best teams integrate and work together to achieve company goals. **Impact** + Impacts a team, by example, through the quality service and information provided. + Uses discretion to modify work practices and processes to improve efficiency and achieve results. **Leadership** + May provide informal guidance to junior team members. **Problem Solving** + Ability to problem solve, self-guided. + Evaluates issues and solutions to provide the best outcome for clients and end-users. **Interpersonal Skills** + Clearly and effectively exchanges information and ideas. **Responsibility Statements** + Completes more complex validations, application of logical and analytical skills. + Makes choices on finalizing, approving, or rejecting documents/cases. + Follows up on inquiries to update additional data requirements. + Acts as Subject Matter Expert. + Mentors new hires and provides training support. + Performs complex tasks according to client guidelines. + Identifies adverse events and reports to the client. + Completes work with limited supervision. + Performs other duties as assigned. + Complies with all policies and standards.