**Job Track Description:** + Performs tasks based on established procedures. + Uses data organizing and coordination skills to support the business and perform technical work. + Requires vocational training, certifications, licensures, or equivalent experience. **General Profile** + Developed proficiency within a range of analytical or operational processes. + Completes assignments and facilitates the work of others. + May coordinate assignments beyond work area. + Proposes improvements to processes and methods. + Acts as a lead, coordinating the work of others, but is not a supervisor. + Works autonomously within established procedures. **Functional Knowledge** + Developed skills in a range of processes, procedures, and systems. + Acts as a technical expert in some areas. **Business Expertise** + Understanding of how best teams integrate and work together to achieve company goals. **Impact** + Impacts a team, by example, through the quality service and information provided. + Proposes enhancements to work procedures and practices to improve efficiency. **Leadership** + Serves as a team lead. + Allocates work to team members, as appropriate. + Provides subject matter guidance to junior team members. **Problem Solving** + Provides solutions to problems based on existing challenges or procedures. **Interpersonal Skills** + Effectively exchanges information and ideas. + Uses tact when working with others. **Responsibility Statements** + Manages more complex tasks that are escalated due to issues. + Acts as a domain expert. + Ensures TAT is met for all volumes assigned to respective shifts through proper planning. + Ensures quality and volume is met during shifts. + Coordinates appropriate staffing and interviews candidates. + Collaborates with supervisors on key performance measures set by the client. + Facilitates work allocation. + Tracks/monitors daily and monthly reporting. + Participates in progress improvement without impacting the quality of work. + Communicates with teams and managers to provide work status. + Participates in meetings with internal teams and external clients. + Performs other duties as assigned. + Complies with all policies and standards.