Job Track Description:

\n\n Performs tasks based on established procedures.\n Uses data organizing and coordination skills to support the business and perform technical work.\n Requires vocational training, certifications, licensures, or equivalent experience.\n\n

General Profile

\n\n Developed proficiency within a range of analytical or operational processes.\n Completes assignments and facilitates the work of others.\n May coordinate assignments beyond work area.\n Proposes improvements to processes and methods.\n Acts as a lead, coordinating the work of others, but is not a supervisor.\n Works autonomously within established procedures.\n\n

Functional Knowledge

\n\n Developed skills in a range of processes, procedures, and systems.\n Acts as a technical expert in some areas.\n\n

Business Expertise

\n\n Understanding of how best teams integrate and work together to achieve company goals.\n\n

Impact

\n\n Impacts a team, by example, through the quality service and information provided.\n Proposes enhancements to work procedures and practices to improve efficiency.\n\n

Leadership

\n\n Serves as a team lead.\n Allocates work to team members, as appropriate.\n Provides subject matter guidance to junior team members.\n\n

Problem Solving

\n\n Provides solutions to problems based on existing challenges or procedures.\n\n

Interpersonal Skills

\n\n Effectively exchanges information and ideas.\n Uses tact when working with others.\n\n

Responsibility Statements

\n\n Manages more complex tasks that are escalated due to issues.\n Acts as a domain expert.\n Ensures TAT is met for all volumes assigned to respective shifts through proper planning.\n Ensures quality and volume is met during shifts.\n Coordinates appropriate staffing and interviews candidates.\n Collaborates with supervisors on key performance measures set by the client.\n Facilitates work allocation.\n Tracks/monitors daily and monthly reporting.\n Participates in progress improvement without impacting the quality of work.\n Communicates with teams and managers to provide work status.\n Participates in meetings with internal teams and external clients.\n Performs other duties as assigned.\n Complies with all policies and standards.\n