Do you enjoy working in a production-based environment that allows you to help evaluate and coach front line associates and offers career growth?   As a Transactions Specialist IV in Customer Resolution Services department on the Government Remit team, you will develop and manage innovative, secure service solutions to meet clients’ needs globally, while adhering to service level standards. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. You will also facilitate growth by refining technology-motivated customer and client experiences that put users first, providing an unparalleled experience.   Job responsibilities Ensure workload is completed as outlined in departmental procedures and policies Triage the day to day priority cases to the team Provide training to new and existing employees Interface with other operations departments to research and resolve inquiries Make routine decisions and determining proper courses of action within the limits of standard policies and procedures Collaborate with management in providing feedback for evaluations, coaching, and counseling of front line team members  Required qualifications, capabilities, and skills Remittance Processing experience with proven ability to effectively lead a team  Ability to analyze and comprehend standard operating procedures and instructions Production environment focus around meeting deadlines  Keen sense of quality control and practices Proven ability to lead in a production/operations environment Strong written and verbal communication skills Functional experience with MS Office, including Word, Excel, Access, and PowerPoint  Work Schedule: Monday - Friday 8:00am - 4:30pm; Hybrid Monday - Wednesday onsite and Thursday - Friday remote