Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

 

Job Summary:

As a Transactions Analyst within JPMorgan Chase, you will play a crucial role in upholding the company's strength and resilience. Your contributions will be instrumental in fostering the firm's growth responsibly, as you anticipate new and emerging risks and apply your expert judgement to tackle real-world challenges impacting our company, customers, and communities. You will be part of a culture that promotes innovative thinking, challenges the status quo, and aims for best-in-class performance.

 

Job Responsibilities:

Manage a team with an ability to drive business results, including but not limited to performance management and team development. Provide leadership, guidance, and motivation to staff. Groom staff to meet all productivity, quality, and site targets. Support High Performance Culture, which includes assisting staff with monthly business reviews, providing consistent feedback, and recognizing employees. Address performance issues in a timely, consistent, and professional manner. Conduct both formal and informal performance discussions as outlined by the business. Maintain emphasis on client deadlines, quality, and procedures. Drive team performance along with monitoring/managing workflow/BAU activities and managing projects. Recommend and implement effective productivity and quality improvement strategies. Take ownership and be willing to work additional hours as needed. Work with Image systems in a high production/high paced environment, dealing with hardware and software. Provide overall supervision/leadership to the staff and act as a back-up to the Shift Manager. Review staffing and volume trends to ensure the optimum capacity utilization. Ensure staff adhere to business controls/policies and procedures.

Required Qualifications, Skills and Capabilities:

Qualified graduate with strong team management experience . Professional with a minimum of 6 years of overall work experience ; predominantly in the area of Healthcare claim processing, in-depth knowledge of  EOB-Explanation of Benefit forms and Data Capture / Data Verification processes.  Candidate must possess excellent people management skills, being able to communicate effectively with diverse work group.  Ability to make decisions, organize, set priorities, develop and implement procedures.  Proven supervisory and leadership skills. Ability to effectively manage deadlines and quality control.  Ability to work overtime as needed and be flexible on work schedule (24/7 work environment) Proven ability to motivate, direct, and lead staff consistently while maintaining equitable and fair decisions.  Literate on Image systems or capable of developing a good understanding of hardware and software applications.  Ability and attitude to take initiative and ownership in work. Knowledge and experience in an operations or data processing environment.  An exposure to time critical operations, an ability to work under pressure