You are a production fast-paced environment enthusiast. You have found the right team!

As a Transactions Manager II in the Dallas Lockbox department you will accept traditional paper-based payments and invoices/forms from clients by capturing information with efficient technology services and transferring it to an output file for accounts receivable or back end process updating.  Our strategic focus is to deliver an extraordinary level of service and quality to our customers while leveraging the firm's operations and technology infrastructure.

 Job responsibilities:

Lead and manage a team of full and part-time front-line employees. Set daily production goals based on productivity targets, budget, and resources. Monitor team output to ensure throughput goals are met. Oversee shift operations, including personnel management and resolving process delays or obstacles to production and quality. Demonstrate sound leadership judgment; escalate personnel, facility, technology, or process concerns promptly. Ensure compliance with customer and bank guidelines, policies, and procedures related to operations, internal audit, security, and training. Communicate effectively with the team, providing strategic firm-wide communications and simplifying complex information for various audiences. Track team performance and implement action plans to enhance performance and quality.

Required qualifications, skills and capabilities::

Minimum of 3 years of management/leadership experience. Proficient in MS Office, including Outlook, Word, Excel, Access, and PowerPoint. Exceptional written and verbal communication skills. Strong leadership attributes: planning, organization, motivation, problem-solving, conflict resolution, analytical, team building, and interpersonal skills. Ability to understand end-to-end process flow and consider downstream impacts in decision-making. Capable of leading, connecting with, and being accessible to staff and direct reports. Skilled in coordinating and organizing work while managing multiple deadlines. Results-oriented, continuously seeking to improve processes, productivity, culture, and cost.

Work Schedule: 

Saturday - Wednesday, 6:00 AM - 2:30 PM Shift Differential: 10%