You are a strategic thinker passionate about driving solutions in Transaction Operations. You have found the right team.

As a Global Operations Specialist within the Customer Resolution Services, you will be responsible for researching and resolving customer claims, processing debit/credit adjustments, and enhancing the customer experience. You will use your strong analytical and decision-making skills to help the bank avoid losses and ensure high-quality servicing of research requests. You will also be required to communicate effectively with various stakeholders and adhere to banking guidelines provided by the Federal Government. 

Job Responsibilities

 

Follow banking guidelines provided by the Federal Government diligently Provide high-quality servicing of research requests for customers, internal departments, and financial institutions Research and report suspicious transactions by performing detailed account research and transaction verification Evaluate and analyze data from multiple sources in a fast-paced environment, ensuring timely issue identification and escalation Monitor requests for age, contact bankers, and provide updates as requested by requestors and/or management Research and process debit/credit adjustments by contacting clearing partners and following standard operating procedur Refer and transfer complex issues/inquiries to subject matter experts and team leaders Enhance customer experience by meeting accuracy levels and reducing case resolution turnaround time Ensure processing discipline by meeting accuracy levels and responding to escalations urgently Complete assigned trainings on time Participate actively in performance management reviews, Q-board, and team huddles, and identify areas for process improvement
 

Required qualifications, capabilities and skills

Have at least 6 months of experience Hold a bachelor's degree or higher Demonstrate proficiency in MS Office Exhibit strong oral and written communication skills Possess strong accounting knowledge Adapt to change effectively Maintain excellent client focus and customer care Pay attention to detail Solve problems efficiently Work well as a team player Manage time effectively and maintain flexibility with working hours due to workplace demandss