Job Description

Job Duties and Responsibilities

LEADERSHIP

Responsible for the achievement of team/section performance targets and objectivesAs a member of the senior team lead, direct and manage the teamMake sound operational decisionsContribute to the development of the organization in terms of financial planning, business strategy, service offerings and HR policies

CLIENT RELATIONSHIP

Development and maintenance of strong client relationshipsHandle and resolve complex/unusual operational and managerial problems that are referred from above and belowEnsure that procedures, policies and processes are adhered to so that a high quality service is delivered to the customer.  Propose and/or implement procedural changes to improve performance of the department or of related business areasMaintain and develop expertise demonstrating judgment and an understanding of the businessResponsible for the development and continued maintenance of satisfactory operational client and regulatory body relationships

RESOURCE MANAGEMENT

Identify and secure resources required by the organization and ensure effective utilizationEnsure that Transfer Agency is properly resourced both in terms of people and technology whilst complying with agreed budgetary guidelinesProvide adequate training to all grades in support of the overall organization & Transfer Agency Training PlanAssist more senior colleagues when required to do so and deputize in their absenceUtilize management information as required to assist in managing both clients and resourcesFocus on development opportunities for your Associates and ensure that time is made available to focus on non-operational management aspects of role through the delegation of tasks where appropriate.Using corporate Performance management tools, actively participate in the performance appraisal process and monitor overall timeliness of completion for the entire team with your direct reports

RISK & REGULATORY

Ensure compliance as appropriate with regulatory requirements and with the relevant short, medium and long-term goals, objectives and values of the organizationUnderstand the risk environment within the team & manage appropriatelyMonitor the development and implementation of appropriate procedures to meet internal control  and external compliance/regulatory requirements

COMMUNICATION

Provide regular feedback to managers and more senior colleagues with regard to Transfer Agency operationsAttend and contribute to operational, client, risk, audit and adhoc meetings as requiredActively participate in your chosen Focus Group

CHANGE MANAGEMENT

Create an environment that is flexible and adaptable and be a champion of changeInitiate and oversee tasks within a continuous improvement drive to ensure that the team is efficient and seen as customer and quality drivenProvide support to Associates and their reports during the implementation of changeEnsure participation in the completion and implementation of department wide projects as required and lead local team initiatives

Knowledge, Skills & Experience Required

Excellent administrative, organizational and business support skills, with the ability to multi-task and to work calmly under pressure. Ability to work accurately to tight deadlinesProactive and able to work independently and as part of a teamWorking knowledge of Banking/Asset Management/Custody areaStrong written & verbal communication skills, both Japanese (Native level) and EnglishComprehensive procedural, technical and product knowledge of the Transfer Agency business is required. This should be complemented with a good understanding of Fund Accounting, Custody and Regulatory background to Funds Industry.Typically candidate will have 5-8 years experience in a similar environment including at least 2-3 years in a management/supervisory capacity.Native Japanese/Fluent EnglishJSDA 1 License holder preferred

Core Competencies

Accurate and PreciseTeam OrientedFlexibleSelf-reliantEnthusiasticExcellent communications skills

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer. Discover more at StateStreet.com/careers

State Street's Speak Up Line