Introductory market language

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers

Job Summary 

As a Fund Servicing Manager within our Transfer Agency team, you will play a pivotal role in managing and controlling the daily workflow. This role provides an excellent opportunity to showcase your operational management skills and contribute significantly to our team's success. We value your expertise and look forward to your active participation in our dynamic team.

Job Responsibilities

Manage the workflow through the life cycle of any of the Transfer Agency sub functions Manage operation and control of the daily workflow within the Transfer Agency team Maximize team capacity through effective resource planning and ensure team structure is robust through effective training and succession planning Ensure all daily controls and processing are completed and signed off including client service inquiry resolution, as well as all key metrics are produced as required Provide direction and leadership to the team Review of content and presentation of Standard Operating Procedures, in line with introduction of new policies and ongoing risk management activities Contribute to the strategic development of Transfer Agency products

Required qualifications, capabilities and skills 

Operational subject matter expertise in Transfer Agency, Reconciliation, Settlements, Trade Support, Asset Servicing, Risk and Control, and Custody Strong people management skills, ability to lead and motivate managers Strong ability to learn ongoing stream of new markets, products, and processes Strong risk and control awareness, ability to effectively priorities workloads and work to critical deadlines Confident communicator in all mediums to both internal and external clients Strategic thinker, able to review and implement process improvements Bachelor’s degree Proficient in Microsoft Office products including Word, Excel, Access, and Outlook