Role Description

The Transfer Agency Officer - Entry is required to assist the Transfer Agency Officer and Managers to handle or smoothen the daily operational tasks of a designated Functional Area and its associated operations team; accountable for the service of their team to our clients and their underlying investors on behalf of FNZ.

This means the following key requirements,

The role holder will be accountable for aspects of day-to-day TA Processes, regulatory, and financial risk relevant to their team and, for processes that fall within their functional area.

The role holder will be accountable for change within their functional area, will ensure an effective change process from delivery through to implementation and that change is delivered effectively, and, in accordance with FNZ Compliance standards

The role holder will be responsible to ensure the delivery of services to our corporate clients, ensuring accuracy, compliance, and achievement of service standards in accordance with clients’ and internal KPIs.

FNZTA looks after the Legal Fund Registers on behalf of our client it is not a custodian. This means no assets are held in our name as nominee.

Specific Role Responsibilities

Support

Support the Operations Executives, Operations Manager or the Team Lead in the daily running of operational teams and processes.To ensure smooth execution of day-to-day operationsDealing with stakeholders and clients on business needs and system enhancement as requiredDealing with team members on business needs and to perform QC on UAT for all system enhancementEnsure all periodic reporting as required by clients are completed accurately and submissions are timelySupport and contribute to the delivery of technology solutions that meet the objectives of the business but allows the firm to be scalable, productive, meet service delivery standards and is compliant for future changes, upgrades, and enhancements.

Process

Ensure functional area’s resilience within the first line of defence; and deliver reporting to the relevant Sector Lead to evidence standards achieved.To familiarize and assist in error management process, including of major errors, escalation, analysis, and reporting to the Head of Operations  Assist on the delivery of KPI / KRI’s in relation to customer contractual terms, taking action to prevent failure, through control and oversight of the activities completed by the functional area under the role holders’ remit; and deliver reporting / evidence to the Sector Lead to evidence standards achieved.Support and contribute to the delivery of the Operational Transformation Programme (or any other continuous improvement programme), ensuring delivering and milestone completion for relevant operations area.Support the management of functional area’s risk management, covering Control Attestation, Risk Event and Breach Reporting, ensure accurate and timely reporting, with focus on prevention; and deliver reporting / evidence to the Sector Lead to evidence standards achieved.Ensure appropriate engagement for Audits, Client visits or any material meetings or engagementsSupport implementation and maintenance of operational controls, within the functional area, to reduce errors and mitigate potential for fraud; and deliver reporting / evidence to the Sector Lead to evidence standards achieved.

The Employee’s other responsibilities may include any other duties that the Company reasonably requires the Employee to do.

The Company may change the Employee’s duties from time to time to reflect the changing requirements of the position and the Company’s business.

Experience required

Required Knowledge & Skills

A degree or equivalent in a finance, business or numerate discipline.

Operations experience within the Wealth Management / Platform industry.

Experience in client services.

Experience in using Excel for data analysis.

The ability to work accurately and to deadlines.

Excellent interpersonal and communication skills.

Preferred Knowledge & Skills

Proposition knowledge of platform industry, from Retail Client to Asset Servicing delivery.

Technical operational knowledge relative to the team under role holders’ remit,

Change management experience,

Understand of risk/compliance policies and processes for a financial services business

Able to demonstrate understanding of regulations that apply within the region

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. 

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. 

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.