Summary

The Strategic Transformation and Projects Manager (Grade G) will lead and manage strategic initiatives aimed at transforming business operations and enhancing customer experiences. This role involves identifying opportunities for growth, implementing innovative solutions, and ensuring a seamless, frictionless experience for our customers. This role is pivotal in driving the transformation initiatives at TravelCenters of America, ensuring that the company not only grows but also provides an exceptional experience for its customers.

Duties and Responsibilities

Strategic Planning: Develop and execute strategic plans to drive business growth and operational efficiency. Project Management: Oversee multiple projects from conception to completion, ensuring they align with company goals and deliver desired outcomes. Innovation: Identify and implement new technologies and processes to improve customer experience and streamline operations. Customer Experience: Design and implement strategies to enhance the customer journey, ensuring a frictionless experience across all touchpoints. Stakeholder Collaboration: Work closely with internal and external stakeholders to ensure alignment and successful project execution. Performance Monitoring: Track and report on project performance, using data to inform decision-making and continuous improvement. Change Management: Lead change management efforts to ensure smooth transitions and adoption of new processes and technologies. Ensure bp’s safety, risk, and compliance culture and expectations are met. Prioritize safety in all aspects of the role and support the Believe in Zero safety philosophy.