Reporting into the Manager of Disability Transformation, as a Group Disability Business Analyst, you will work closely with your operational business partners to deliver initiatives with solid focus on customer readiness. Your contributions will ensure our operations teams are able to accept project results without negatively impacting their delivery to our customers. You possess an excellent balance of analytical, communication, and process design skills. You have a natural curiosity that leads to a comfort in asking questions and challenging others to ensure we understand the details, and how they will alter our Group Disability Operations. You know how to build successful relationships with your coworkers and mesh naturally in an environment with geographically and culturally diverse multi-functional teams.

Responsibilities:

Apply Lean Six Sigma methodologies to identify and eliminate inefficiencies, reduce waste, and improve process quality.

Lead and handle Lean Six Sigma projects, ensuring timely delivery and achievement of objectives.

Investigate, research, and analyze to understand our business drivers and needs to bring order and precision via detailed business requirements.

Discover impacts to our business processes and build new or revised processes to enable our operations to deliver seamlessly after initiative delivery.

Support sophisticated client investigations that require collaboration across multiple Group Benefits collaborators to support the operational response and action plan to our customers.

Prepare our business partners for changes that are introduced and articulate what it will mean for them specifically.

Cultivate positive, effective relationships to strengthen partnership with key partners.

Collaborate intensely with subject matter authorities and clearly document business needs.

Influence your teammates with your positive demeanor and passion for your role!

Key Accountabilities:

Use Lean Six Sigma tools and techniques to drive continuous improvement initiatives.

Develop positive relationships and efficiently lead various sized groups to attain collaborative and innovative solutions.

Keep a well-documented and prioritized backlog of initiatives.

Map out and document new and enhanced business processes with accuracy and precision.

Set realistic, yet daring timelines to meet initiative deliveries.

Leverage data to drive prioritization and focus.

Adapt and reprioritize conflicting workloads and results.

Supervise and track initiative impact through data and effective feedback loops.

Be tenacious in your problem-solving and relentless in getting answers.

Support the development of strong problem statements to drive front-line employee idea generation.

What we are looking for:

Lean Six Sigma certification (Green Belt or Black Belt) is highly desirable.

Validated experience in applying Lean Six Sigma methodologies to drive process improvements.

Knowledge and understanding of Group Disability operations and systems (STD, AMCS, LTD) is an asset.

Passion for process mapping and/or process design and proven record to challenge the status quo.

Curiosity that leads to working towards the best solution for Manulife and our clients.

Strong organizational and problem-solving skills, while working in a fast-paced environment with changing priorities.

Understanding of agile methodology.

Significant interest in change.

Reputation for ongoing learning and investment in personal development.

Thrives in a dynamic team environment.

Excellent verbal & written communication skills, with ability to adjust for different audiences.

Proficiency with Microsoft Office products is required (PowerPoint, Excel)

What motivates you?

You obsess about customers, listen, engage and act for their benefit.

You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

You thrive in teams and enjoy getting things done together.

You take ownership and build solutions, focusing on what matters.

You do what is right, work with integrity and speak up.

You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What can we offer you?

A competitive salary and benefits packages.

A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

A focus on growing your career path with us.

Flexible work policies and strong work-life balance.

Professional development and leadership opportunities.

Our commitment to you

Values-first culture: We lead with our Values every day and bring them to life together.

Boundless opportunity: We create opportunities to learn and grow at every stage of your career.

Continuous innovation: We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion:  We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship: We build a business that benefits all partners and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Primary Location

CAN, Ontario - Full Time Remote

Working Arrangement

Remote

Salary range is expected to be between

$61,350.00 CAD - $102,250.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.