Responsibilities include but are not limited to: Provide thought leadership on business process excellence and continuous improvement. Document existing processes and workflows while considering interdependencies, procedures, and requirements. Optimize productivity by designing, implementing, and testing new procedures and process maps. Assemble reports to document process status and changes, measuring efficiency gains. Design metrics to measure productivity and identify areas for improvement. Communicate findings and proposals to key stakeholders. Provide thorough instructions for successful implementation of process changes. Work with partners to evaluate compliance and risk assessments. Assist in creating a culture of continuous improvement. Create, edit, and update communications materials including but not limitLed to communication plans, corporate messages, and presentations. Partner with the Automation Solutions team in creating or maintaining RPA automations for stakeholders as required.