Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Operations

Management Level

Manager

Job Description & Summary

We believe that challenges are better solved together. That's why you'll join a diverse, global community of solvers - an unexpected mix of people that come together to build trust in society and solve important problems. With us, you are encouraged to lead with your heart and values, and where your unique skills are developed and put to work in unexpected and exciting ways, superpowered by technology.

Firmwide Corporate Services

Our Firmwide Corporate Services unite to help build our competitive advantage with first class support internally. Spanning Administration, Business Development, Chairman’s Office, Compliance, Finance, Human Resources, Learning and Development, Legal, Marketing and Communications, Operations and Change Management, and Technology, we power our lines of services to make sure all of us have the right sources, services and technology to be the best we can be.

Not all of us work directly with external clients. Some of our most talented people choose to harness their skills, experience, expertise and service excellence within PwC. The possibilities are endless and our business landscape is changing everyday.

As part of the Operations and Change Management team, you will play a central role in shaping internal firmwide transformation along the phases of delivery, as well as coordinating and supporting cross-business and functional teams to deliver sustainable change; enabling new ways of working through the optimisation of business processes. 

 

In this role you will contribute in the following areas: 

Project management 

Work closely with cross-functional team members to drive project objectives and deliverables 

Work closely with the process owner to co-design and co-create solution options. 

Monitor each project’s progress against the defined schedule, identify and escalate any potential issues or risks. 

Providing timely status reports to the relevant stakeholders and steering committees. 

Process and change design 

Incorporate a user-centric design approach along the end-to-end process design to understand and identify business requirements based on areas of improvement for existing operations and systems 

Conduct quantitative and qualitative research to understand user behaviours, pain points and opportunity areas 

Reframe the problem statement by identifying relevant insights to formulate future scenarios, implications and opportunities that are sustainable and challenge the status quo 

Drive the design and facilitation of co-creation sessions as well as immersive workshops (in-person as well as virtual) with cross-functional team  

 

You should have: 

  

Minimum 5 years of relevant professional experience working within a project and change management role or related discipline.  

Certification in change management 

Prior experience in transformation, back-office optimisation and/or implementation of shared services operating model is a plus. 

Ability to apply analytical thinking to comprehend business needs, convert them into requirements, develop and execute a business implementation and change plan 

Experience in working with data, drawing insights, developing reporting templates, and devising practical data-driven solutions 

Excellent verbal and written communication skills and ability to reach out and build collaborative stakeholder relationships across different levels. 

Ability to coordinate tasks with cross-functional team, manage project progress and achieve deliverables in a timely manner 

Ability to thrive in a fast-paced environment and work independently to get things done with minimal supervision within the deadline 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Process Improvement, Coaching and Feedback, Communication, Costing, Creativity, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, IT Project Lifecycle, Learning Agility, Optimism, Process Mapping, Process Standardization, Professional Courage, Program Management, Project Budgeting, Project Coordination, Project Delivery {+ 24 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

No

Job Posting End Date