Transit Support Coordinator 1/II- Operations Planning Job ID: 10284 Business Unit: MABSTOA Location: New York, NY, United States Regular/Temporary: Regular Department: NYC Transit Authority Date Posted: Jan 27, 2025 Description JOB INFORMATION- Title: Transit Support Coordinator I/II First Date of Posting: TBD Last Date of Filing: Open until till filled. Authority: OA Department: Customer Service & Operations Support Division/Unit: Operation Planning Reports to: Superintendent Work Location: Various Hours of Work: Various COMPENSATION Salary Ranges: Transit Support Coordinator I: $52,648 - $53,286 (New Hire Rate: $45,779) Transit Support Coordinator II: $60,542 - $61,282 (New Hire Rate $52,648) NON-REP - NYCT-TRANSIT SUPERV ORG C&S RESPONSIBILITIES Transit Support Coordinator Level I: Supervise traffic checkers in Field, Shop and Control Desk operations; distribute material and assign traffic checkers to system signage maintenance work; distribute and collect traffic checker survey work; communicate employee discrepancies and monitor daily absences; ensure that overtime and extra work assignments are completed; collect employee sick lines and other miscellaneous leave forms; assign daily service notice signage and customer support assignments. Transit Support Coordinator Level II: Supervise and train Transit Support Coordinators Level I and hourly personnel in Field, Shop and Control Desk operations; monitor material usage and ensure labor needs are met for maintenance of system signage; ensure adequate supervision to maintain the survey work program; recommend employee discipline and monitor employee availability; monitor overtime and extra work assignments; perform quality control checks in Field, Shop and Control Desk locations to ensure that data collection is valid, signage is posted correctly, and customer information is being communicated correctly; prepares and submits operational reports to management, performs Transit Support Coordinator Level I duties as required. . EDUCATION AND EXPERIENCE A four-year high school diploma or its educational equivalent and one year of full-time experience collecting, compiling and/or analyzing survey information, performing stock, inventory or general warehousing functions, or other work experience that includes the collection, calculation and record keeping of large amounts of data; or An associate degree or completion of two years of study (60 credits) from an accredited college. Special Note One year of experience as a Transit Support Coordinator, Level I is required to be considered. for placement in Assignment Level II. DESIRED SKILLS Excellent verbal and written communication skills including excellent technical writing skills. Working knowledge of NYCT operations and procedures; a driver's license valid in NYS Experience in Microsoft Excel, Word, Access, PowerPoint, etc. Ability to multi-task Ability to work independently with minimal supervision. SELECTION METHOD Based on evaluation of education, skills, experience, and interview. OTHER INFORMATION Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policy making position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”). EQUAL OPPORTUNITY EMPLOYMENT MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.