Assist Account Manager in Introducing PROSYNC products and services to prospective clients Collaborate with the Operations and Support teams to ensure all engagement requirements are understood and worked on. Proactively work with client proponents to ensure their needs are met Assist in Time and Motion Study for new engagements and review for potential savings (e.g. shortened process steps, technology interventions - if feasible) Ensure that all of the client requirements are considered in the proposal Facilitate the solution offering to the client First point of escalation during implementation phase, ensuring appropriate and proactive client communications while setting realistic expectations Ensure that transitions are planned and carried out within the timeline Keep all parties involved with the transition updated on its progress Facilitate milestone review meetings with stakeholders Assess all potential risks and issues which may arise during project transition Ensure seamless transfer of account to Operations