Transition Manager **General Information** Req # WD00077011 Career area: Services Country/Region: Hong Kong City: Hong Kong Date: Monday, February 10, 2025 Working time: Full-time **Additional Locations** : * Hong Kong **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) . **Description and Requirements** JobDescription_TransitionManager **POSITION SUMMARY:** This position is responsible for the Transition of services for new customers which encompasssystems,processand delivery scope.The candidateis responsible for all tasks required to transition a new customer from thecurrent mode of operation (CMO) tothe contracted future service. This position is responsible for overall coordination, status reportingfor the project. This individual must possess extensive knowledge and expertise intransition management andproject management methodologies and tools.Candidateis responsible for delivering all projects contained in the program portfolio on time, within budget and meeting strategic and business requirements. **Responsibilities:** + Leadand/or assist in leadingtransitionactivitiesfromcontract signingtoservicedelivery. + Work with internal, client and supplier subject matter experts to identify and prioritize risks, assumptions actions,issuesand decisions + Review of project activities to confirm/validate time frame, quantify challenges and define limitations and corresponding risk mitigation tactics + Create and manageprojectdeliverables, milestones and required tasksper the schedule + Preparation of project status reports, keepingstakeholders of all levelsinformed of project status and related issues + Coordination of and response to requests for changes from the original specifications + Partneringwith other functional areas todriveprojectactivitiesandkeepthe teamaware of customer issues,potentialrisksandresolving conflicts + Following establishedstandards and procedures for project reporting and documentation + Building and maintaining positive working relationship with vendors and external/internal customers **Required Skills/Knowledge:** + Demonstrated experience acting as the liaison between business and IT stakeholders with communication skills to speak appropriately to both parties (translatingtechnologyto the business and vice versa) + Experience in full life-cycle project development including requirements, design, development, testing and roll-out + Demonstrated experience in analyzing a business issue and developing a future state recommendation + StrongProject Managementskills;expert in organizing, planning and executing large-scale projects fromstartthrough implementation; + Ability to analyze project needs and determine resources needed to meet objectives + Excellent communication, organizational, leadership, time management, and solution-oriented skills + Highly developed skills in using MS Office Suite applicationsincluding: + Project + Visio + Understand and Create Process Flows (Swim lanes, flowcharts) + Understand and Create Technical Diagrams + Excel + Import from different sources of data + Data Analysis using charts, pivot tables,filtersand rules + Knowledge of basic to advanced Excel functions + Ability to set agendas and facilitate meetings, while focusing in on critical path discussion topics and necessary decisions + Strong negotiation abilityand attention to detail + Strong understanding of TransitionManagementprinciples,proceduresand best practices + Strong customer focus and ability to manage customer expectations + Excellent oral and written communication skills, as well as the ability to present and explain technical and business informationto executive stakeholders + Strong teamwork and interpersonal skills + Worked with customers to develop solutions to complex business problems + Experience working with vendors + Multi-tasking and time-management skills, with the ability to prioritize tasks.  + Highly organized anddetail-oriented.  + Excellent analytical and problem-solving skills  + Ability to work independently with little supervision + Ability to work in a virtual team which may work across distance (remote), cultures and time zones, in a matrix with multiple reporting lines + Ability to travel up to 50% (no travel during COVID) + 5-10years of progressive broad-based information technology and business experience + A Bachelor's degree in Computer Science, Business Administration,Engineeringor related discipline with an information technology focus (Master’s degree highly desirable) + External project management certification such asPrince2, Six Sigma,CAPM/PMIor other project management certification ispreferred + ITIL Foundation Certified is a Plus   At Lenovo we're proud to be an equal opportunity employer. Applications from people with disabilities are welcome!    **About Lenovo Services** ** **   We think and act differently!    Lenovo Services is shifting its focus from hardware to a solution driven company with the customer in the centre of attention. The Services portfolio for PC products brings end-to-end solutions that span the lifecycle of Lenovo customers’ systems, helping them maintain, protect, support, connect, manage and eventually, dispose of their assets in an environmentally sound and cost-effective way. Lenovo Services offer world-class services and support across all Lenovo products and market segments for both Think as well as for Idea and Lenovo branded hardware products.  Be one of the changemakers. Join Lenovo!    **About Lenovo** ** **   Lenovo is a $46 billion global Fortune 500 company and leader in providing innovative consumer, commercial and enterprise technology. Our portfolio of high-quality, secure products and services covers PCs, workstations, servers, storage, smartTVsand a family of mobile products like smartphones, tablets and apps. Everyone here at Lenovo is an integral part of the company, working together, across continents,culturesand innovations, all comprised in a friendly, fast-paced, work environment that focuses on one common goal: to be known as the best in what we do.  **Additional Locations** : * Hong Kong * Hong Kong