You will own client engagements / contracts across geographies- Transitions support for establishing processes, metrics identifications and reporting• Establish and maintain robust tracking mechanism for key indicators of the Transitions to support decision-making• Responsible to achieve transformation at a high level of change management experience, including challenging, inspiring and leading the team• Responsible for tracking and driving all process parameters ‘critical to quality’ for process delivery• Assist management with career development activities for team members, team leaders and managers, including performance management, feedback and training• Ensure adequate mentorship & training of team members to ensure process objectives & Customer requirements are met