Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Organic Growth – Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.

15,000 trained professionals250+ locations worldwideFortune 500Globally unified systems

Job Description

Assist Supervisor with all aspects of the operation while ensuring the proper and timely movement of freight, while providing an exceptional Customer service.  

Receive documentsEnsure smooth and timely shipment process flowEnsure all customers standard operating procedures are followed as per the SOPInteract with customers in arranging their shipments, meeting customer service standardsEnsure accurate and timely data entry into our operating systemMonitor shipment reports to ensure total customer satisfactionDispatching and tracking shipments

Support the Supervisor in the following areas:

Allocating workloads, monitoring workboards to ensure internal KPI’s are met e.g. timely data entryBuild and maintaining strong relationships with customersAssist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.Assist in retention calls and complete customer reviews with your regular customers to document in the CRMMonitor invoicing and BNP report where needed.Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the teamEnsure team meets company standards of 52 hours training per year per employeeAllocate workloads within team to ensure smooth operations during peak activity or staff absence.Promote productivity tools within the team (e.g. using workboard, invoice processing, expo)Be continuously open and positive to implementing new system changes and enhancements with your team.Join daily customer calls.Update workboards

QualificationsGlobal logistics industry knowledgeMinimum 2 years Expeditors’ or industry experienceGood computer skills (e.g., Advanced MS Excel skills, MS Word)Excellent organizational skills, time management skills Experienced in handling transport documents and operations.Hazardous Materials certification (preferred).   Fluent in English

Additional Information

This section lists physical demands required of this job:

Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc. Write with pencil/pen/markerPrimarily performs tasks while seated at a desk in the office, with frequent visits to the warehouse to verify freight.Capable of collaborating with team members in a fast-paced warehouse environmentResponsible for opening or closing the warehouse daily.Assisting drivers by providing the correct documents and shipments.

Expeditors offers excellent benefits

Paid Vacation, Holiday, Sick TimeHealth Plan: Medical, Prescription Drug, Dental and VisionLife InsuranceRRSP Retirement Savings PlanEmployee Stock Purchase PlanTraining and Personnel Development Program

Annual compensation is from CAD 42,000 to 45,000.