PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.
Act as an advocate for PacifiCorp transmission customers, as required, to resolve issues related to wholesale service purchased from PacifiCorp through the Open Access Transmission Tariff or through legacy contract provisions. Represent PacifiCorp’s transmission customers requesting transmission to transmission interconnections, contract updates, billing disputes, FERC tariff change and rate updates, and federal and state policy change. Provide advice and counsel to management and client organizations. Conduct special contract reviews and analyses, develops alternatives, presents recommendations to management and influences management decisions. Research, analyze, develop and implement new strategies, programs, and/or processes in response to changing internal and external conditions and in response to changing regulatory and reliability requirements. Manage projects and processes required to deliver customer projects that require action by PacifiCorp. Negotiate network customer contracts both new and revisions to existing. Act as the subject matter expert on all network customer contracts. Act as the conduit for network customer contact between the company and the customer in order to resolve issues, negotiate contracts and manage the customer process.
Responsibilities of this position include the following: Establish and maintain network customer relationships to facilitate the resolution of business unit issues affecting customers (i.e. FERC/NERC/EIM/Company policy, transmission interconnection, contract development, etc.) Ensure high customer satisfaction ratings from key contacts with assigned customers. Collaborate with all organization levels within the company to address and solve customer issues and concerns. Apply detailed understanding of the Open Access Transmission Tariff, Business Practices, billing, operating procedures and other requirements to respond to and resolve customer inquiries and disputes as needed. Negotiate new contracts and revisions to existing contracts between Company and Customers. Consult with other departmental and legal staff in complex contract reviews and negotiations of terms with counter parties. Lead programs and projects within various internal business units including Grid Operations to develop strategies, goals, long term and annual operating plans for the transmission business unit. Represent the company’s interests in negotiations and implementation of contracts related to jointly-owned transmission assets. Consult and collaborate with various internal and external stakeholders in the development, implementation, coordination, communication, monitoring and reporting of long-term and annual operating plans and performance metrics specific to the transmission business unit. Direct achievement of transmission goals and implementation of long and short-term strategies. Research and analyze relevant data, evaluate complex situations, develop creative alternatives, provide recommendations, and negotiate and influence outcomes. Identify and manage the customer and PacifiCorp relationship development with a wide range of decision-makers in the customer organizations, i.e., account management, legal, production, engineering, finance, and other function areas as identified. Utilize project management, teamwork and leadership skills to communicate in a manner that will effectively leverage corporate resources and competencies. Provide solutions and recommendations regarding our customers' concerns and questions. Working knowledge of electric system operations, electric principals, regulation, tariffs and billings on a federal level. Utilize project management skills to deliver projects and processes as needed to successfully deliver network customer projects as required under network and other agreements.Requirements for this position include the following: Bachelor's Degree in a technical discipline or related field; or the equivalent combination of education and experience. A minimum of five year’s experience in transmission, system operations, transmission business systems including billing, operations experience, or related power supply experience. Experience in contract administration including interpretation of contract terms and negotiations of contract amendments with counterparties. Project management and leadership skills including the ability to work as a team member, to maintain project timelines, budgets, and deliver on commitments. Management skills including the ability to establish objectives, execute policy, monitor resources, and manage the development or implementation of a program or process. Ability to manage process though other business units. Leadership and teamwork skills to provide input into policy decisions and to mobilize resources to produce desired business results Communication and interpersonal skills involving the ability to establish trust when dealing with transmission customers, maintain confidence, and understand social behavior and interactions. Ability to communicate company’s strategic plan, objectives for specific area, as well as company policies, procedures and practices, and federal transmission tariff and other federal regulations pertaining to transmission business. Ability to work with all organizational levels, to influence actions and negotiate outcomes. Ability to listen and communicate effectively through oral and written means. Knowledge of research, analysis, and consulting techniques, and applicable federal, state, and local governmental laws and regulations. Knowledge of complex transmission billing arrangements and metering configurations. Knowledge of electrical systems, transmission system operations, and FERC tariff. Ability to work with all organizational levels to influence actions and negotiate outcomes. Working knowledge of company construction and engineering standards Strong computer skills including the use MS Word, Excel and Power Point. Preferences Advanced degree in business (MBA) or equivalent experience. Knowledge of company policies, procedures, practices, Project management and construction experience. Experience negotiating with counterparties through complex contractual issues including those issues that impact revenues. Experience with the FERC ADR and ALJ issues resolution and negotiating processes Familiarity and experience working with transmission customers. Detailed knowledge of the Open Access Transmission Tariff, Business Practices and operating procedures including e-Tagging, scheduling, and curtailment practices. Understanding of the FERC Tariff cost recovery requirements and how customer revenues related to transmission business and impact retail cost recovery from the state jurisdictions. Demonstrated ability to problem solve and resolve disputes with operating procedures, curtailments, and billing practices.
Additional Information
Req Id: 112988
Company Code: PacifiCorp
Primary Location: Salt Lake City, UT/ Portland
Department: Power Delivery
Schedule: FT
Personnel Subarea: Exempt
Hiring Range: $100,700 - $118,400
This position is eligible for an annual discretionary performance incentive bonus of up to 15.00% of salary.
Benefits: Health care, retirement, paid time off, tuition assistance, paid short-term and long-term disability, paid bereavement leave. For more information, please visit: https://careers.pacificorp.com/content/New-Benefits-Page/?locale=en_US
Employees must be able to perform the essential functions of the position with or without an accommodation.
At PacifiCorp, we celebrate diversity, equity and inclusion. PacifiCorp is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.
Unless otherwise required by law, all offers of employment are contingent upon the successful completion of a background check and drug screening including for marijuana. While marijuana is legal in several states, including Oregon, a positive test for positions in Oregon may disqualify a candidate. The company complies with the laws of Washington and California and only obtains and considers positive tests for marijuana in safety-sensitive positions or those covered by U.S. Department of Transportation regulations.