Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

Job Description

Territory:

Tampa, Jacksonville, and Orlando, Florida area

Basic Function and Scope of Responsibility:

The Transplant Manager – (TM) is the account “lead” and is primarily responsible for; 1) generating account demand for TGI product offerings with new customers, 2) coordinating and facilitating product adoption and growth, 3) onboarding and educating on ordering process and sample collection, and 4) ultimately assuring a positive customer experience by demonstrating and delivering the Value Proposition(s) of the TGI product portfolio through our clinical, provider, patient, and practice management support systems and resources.

The Transplant Manager will lead the growth objectives of the assigned territory by effectively implementing Transplant Genomics’ sales and marketing strategies to grow product portfolio volume and revenue. The Transplant Manager is expected to be the primary in-field client facing personnel supporting all commercial company endeavors.

Essential Job Duties:

Attainment:

Achieve 100% of sales expectations for assigned territoryAchieve and strive to exceed performance metrics as determined by Sales team leadershipMonitor patient and provider experience collaborating with the client services team

Territory Management:

Analyze information and data to be used in the development of a territory plan to achieve financial objectives --maximizing call schedules, targeting, and appropriate company and test positioningTravel locally and overnight, visiting existing and prospective clients and effectively covering the geographical territory as assignedOrganize, prioritize and perform sales activities which must adhere to business needs and objectives set annually by Sales Management and will include territory routing, call activity and pre-call planning goals.Collaborate with Medical Affairs, Field Service Liaisons, Client Services, Marketing, Business Development, R&D, and Finance within the larger Eurofins U.S. Clinical Diagnostics market on strategic cross-selling initiatives

Selling:

Develop and implement a territory and strategic sales plan involving multiple stakeholders in the growth of the TGI Eurofins’ diagnostic test portfolio.Maintain and organically grow the patient base at existing accounts and ensure client satisfaction through consistent and ongoing client contactGain new use with prospective new clients via demand generation, communicate medical, clinical and patient outcome benefits, deliver product information and prepare quotes and proposals within company guidelinesPromptly and efficiently move a client through the sales process from prospect, target, customer, and client.Effectively prepare and deliver formal sales presentations to clientsFollow through after the close to ensure solid adoption of product portfolio and maximize test utilization, and to ensure timely fulfillment of test resultsConduct client business reviews throughout the year to retain and grow client business.

Account Onboarding, Billing & Payment Coordination, Education, and Support:

Oversee training, educating, and in-servicing customers on our products, associated pathways for ordering, billing, payment, and reimbursement while driving appropriate product utilization.Establish clinical communications and administrative support through technical presentations, review of scientific literature, executive account meetings, and specimen collection demonstrationsDevelop and manage relationships with transplant care teams and office staffFollow through after implementation to ensure solid product adoption, maximize test utilization, and ensure accurate documentation standards are maintained for sample processing and reimbursementWork to control customer level error rate through development and implementation of process and training Assist in the development of new tools and tactics to increase the effectiveness of sales strategies.Provide case support as needed to drive business and support client services in contacting patients directly to schedule blood draw logisticsCommunicate with clinical, sales and marketing teams to address technical and clinical questionsFacilitate appeals process with Market Access on behalf of patients and providers

Administration:

Perform routine weekly & monthly administrative duties by established due datesEnter call notes in to CRM (i.e. Salesforce.com) within expected timeframe..Assist marketing dept. with research opportunities, data collection, customer reviews and promotion developmentUpdate sales continuum of all Target accounts in CRM (i.e. Salesforce.com) to identify sales phase and account potentialSubmit expense reports within 30 days of being incurredComplete assigned departmental and corporate trainings

Performance Expectations:

Develop and maintain an effective/professional working relationship with external customers and internal colleagues to provide the best service possibleRepresent department and organization professionally and favorably and in accordance with established Company standards and associate attributes at all timesOther duties as assigned by management

QualificationsBachelor’s degree required, preferably in a science or business-related field of study.At least 5 years of successful direct sales and business development experience in the academic hospital setting responsible for all aspects of the sales process, with a strong preference for previous solid organ transplant, hepatology, or laboratory experiencePrevious experience in; Direct-bill, Buy & Bill, or Capital Sales/Value Analysis pricing and billing modelsAbility to travel up to 75%Customer service focused and professional attitudeSelf-starter who takes control of all account sales processes and solves problems, prioritizes tasks, and mobilizes resources to achieve sales objectivesGoal oriented with excellent time management, prioritization, and organizational skills and disciplines.Excellent interpersonal skills with ability to interact effectively and work efficiently with people at all levels in an organizationExcellent verbal & written communication skillsKeenly attentive to detailAbility to keep sensitive information confidentialHigh level of proficiency with PC based software programs, specifically Microsoft Office suite (Excel, Word, PowerPoint), CRM’s (i.e. Salesforce.com, Dynamics, etc), plus iPad/iPhone and associated applications

Additional Information

Schedule:

Monday-Friday 8:00am-5:00pm plus travel

What we offer:

Excellent full time benefits including comprehensive medical coverage, dental, and vision optionsLife and disability insurance401(k) with company matchPaid vacation and holidays

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.