JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

Helpdesk Responsibilities:

To maintain 24/7 transport helpdesk to receive & resolve transportation queries.Receive and log for transport services - record complete details of the service requests/complaints from employees.Maintain accurate information of movements of all transport vehicles.Maintain a daily pickup and drop list of staff.Maintain and accurate and readily available list of important transport related telephone numbers.Prepare daily/weekly reports as required on transport requests and vehicular movements.Contribute to monthly management report.Adhere to company SLA & KPI as agreed.

Coordinator Responsibilities:

To provide administrative/operational support to the Transport Team at Client’s Facility.To ensure timely and arrivals & departuresResponsible to the Shift In charge to oversee the Transport operations during the Shift.Display drop-off lists on the notice boards.Check attendance of vehicles, drivers, and vendor supervisor.Prepare the vehicle arrival report and collect pick up slips from transport vendors.Allocate pick up/drop lists to vendors supervisors.Carry out routine Vehicle inspections as per approved check list.Collect and verify log sheets from individual vendors & Vehicle Tracking.Be accessible for escalation of all Transport related issues during the shift.Communicate to the next shift through the shift log book all incidents issues and pending problems of the shift and handover formally to the next Shift SupervisorReporting - Prepare daily / weekly reports as required on Transport matters.

Tracker Responsibilities:

Tracking each and every vehicle point wise and shift wise.Timely updation of status on the tracking tool.Co ordinate with vendor trackers.Maintain the daily pickup and drop list of employeesMaintain an accurate and readily available list telephone numbers of vehicles and the vendorsCheck Adhoc Pickup and drop request.Reports – Prepare daily / weekly reports on the tracking.Reports – Prepare reports on no show employeesReports – Prepare reports on numbers of picked up and drop per day.Information flow to the Helpdesk and coordinator of vehicles and employeeMaintaining handing over and taking over document.Ensuring the vehicle arrives on time to the premises.

Router responsibilities:

As directed continually review transport routes to ensure cost effective and efficient transport services are provided to the clientEnsure that route allocation are kept current and that they achieve maximum value for money to the clientEnsure that the fleet allocation achieves effective and efficient client serviceMaintain up-to-date and accurate information is supplied to staffReceive and implement changes in routesTo prepare and forward the roster timeline and defaulters report including the mid week changes received per dayTimely response to all adhoc requests.Ensure each journey commences at the appointed time;Enter the start time and Kilometre reading in the log book for each vehicle on departure;Enter the closing kilometer reading of the vehicle in the log book for each vehicle;Ensure all staff who are on the staff list provided by the Client for that shift are picked up;Communicate with the help desk on Radio as and if need arises;Ensure staff mark their boarding time and initial the pick up list held by the driver;Ensure that only staff listed on the roster sheet are picked up.  In cases where other staff require pick that approval is received from Transport before pick up;Hand over the completed pick up list to the supervisor;Control vendor supervisors and driversTo provide efficient and cost effective Transport service to the Client;To ensure timely and accurate completion of FM reports pertaining to Transport activities

Sound like you? To apply you need to have:

Mastery in the field

 4-5 years experience in Hardcore Transport operations , should know the Routing, managing helpdesk, billing, invoicing . Proven ability to function effectively as part of a team. Proven ability to initiate and follow through with improvement initiatives. Should be flexible working in shifts.

 We’ll also expect you to work as a part of a diverse team in both leadership and individual contributor expertise.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Location:

On-site –Gurugram, HR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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