About this opportunity:

We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

What you will do:

•    Help with Assurance activities in Transport ( IP RAN , MW , Routers, POI)
•    Support activities in Transport Area
•    Handle incident management and end to end closure of TTs for Transport  system and nodes
•    Assist with Problem management and other NOC functions 
•    Perform system administration on Transport Network functions
•    Hands on experience in managing multi vendor Transport equipment ( IP RAN , MW , Routers) and understanding on IP Core network along with RAN Solution.
•    Transport Network Performance KPI analysis and resolution .
 

The skills you bring:

•    Bachelor level, in engineering (IT, Telecom) or equivalent.
•    5-7 years’ experience of RAN Telco background

Additional Requirements:
•    Knowledge of Managed Service telecom operations practice 
•    Knowledge sharing and collaboration skills 
•    Ericsson knowledge 
•    English skills 
•    Delivering results & meeting customer expectations 
•    Analysing & troubleshooting faults in Transport Network 
•    Working with people 
•    Creating & innovating 
•    Applying expertise & technology
 

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
 

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse an inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. If you need assistance or to request an accommodation due to a disability please reach out to Contact us.

We are proud to announce Ericsson Malaysia have been again officially Great Place to Work Certified™ in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”

Primary country and city: Malaysia (MY) || Bandar Sunway

Job details: Technical Authority Expert