Summary The primary purpose of this position is to provide transportation services and arrangements for authorized movement of military personnel/dependents, Department of Defense (DOD) civilians/dependents and human remains. Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. Responsibilities Performs travel services involving work to arrange transportation for passengers by government or commercial means. Provides arrangements and services to military and civilian personnel and their dependents on permanent change of station for domestic and overseas travel. Manages the rental vehicle program for all official government travel that is booked through the contracted commercial travel office (CTO). Plans and organizes all administrative activities for the transportation flight. Establishes and maintains a suspense system to ensure adequate completion and follow-through of suspense's are met. Responsible for the verification of all charges placed against the Central Billed Account (Government charge/credit card) or Government Transaction Register (GTR), Incumbent conducts himself or herself in a manner so as to display a positive attitude toward the Equal Employment Opportunity (EEO) and Affirmative Action Program. Maintains a safety or orientated environment, promoting good housekeeping and observing all security practices. Requirements Conditions of Employment Qualifications In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Clerical and Administrative Support Positions for Transportation Clerk and Assistant Series, 2102. SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-06, or equivalent in other pay systems. Examples of specialized experience includes knowledge of transportation regulations governing entitlements and documentation requirements for domestic and foreign relocation and temporary duty travel to advise on travel procedures, restrictions, entry request and allowances, and resolve conflicts related to such travel. Conflicts or issues might involve repayment or crediting of travel funds advanced; disputes between carrier and customer; or emergency situations, such as those involving extremely short lead-times, problems in transit, inadequate paperwork for foreign entry, or similar situations. Knowledge of a variety of transportation functional areas and their relationship to other functions to investigate complaints or errors that require, for example, reconstructing and reconciling incomplete information, conducting extensive and exhaustive searches for required information, or performing actions of complexity. Knowledge of automated transportation systems to reconcile errors that require an understanding of nonstandard transportation procedures, or to provide subject-matter assistance in the development of automated transportation procedures for clerical operations. Knowledge of extensive and diverse regulations governing a wide variety of types of passenger travel to make arrangements, provide advice, or perform other work that requires authoritative procedural knowledge of various different travel policies or laws. In some cases, this might involve authoritative procedural knowledge of travel rules governing official, unofficial, military, civilian, foreign, domestic, and mobility deployment travel, this work typically involves knowledge of lead-time needed to plan and arrange travel involving different kinds of combination of modes of transportation, isolated origin/intermediate/destination points, multiple stops, foreign currencies, and special services (e.g., chartered buses, escorts). FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-06 level is required to meet the time-in-grade requirements for the GS-07 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Knowledge of transportation regulations governing entitlements and documentation requirements for domestic and foreign relocation and temporary duty travel to advise on travel procedures, restrictions, entry requests and allowances, and to resolve conflicts related to such travel. Knowledge of automated commercial reservation system in order to process travel documents. Knowledge of automated commercial reservation system techniques, procedures, regulations and requirements in order to effectively and efficiently monitor the commercial travel office airline bookings. Knowledge of a variety of transportation functional areas and their relationship to other functions in order to investigate complaints. Skill in oral and written communications to properly counsel travelers. Skill in operating typewriter, word processor and computer terminals to prepare correspondence, make date inquires and updates, and to build and manipulate spreadsheets and databases. Ability to analyze traffic management programs identifying weak areas, and resolving technical problems. Ability to use travel guides, airline tariffs and schedules, Air Mobility Command (AMC) passenger travel plans, etc., in order to make appropriate travel arrangements. Ability to locate, assemble, and compose information for reports, inquiries, and non-technical correspondence. Ability to plan, organize work, and meet deadlines. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Additional Information Interagency Career Transition Assistance Program (ICTAP): For information on how to apply as an ICTAP eligible click here. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated well qualified or above for this position. You must submit a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting position, grade level, and duty location. Employed Annuitants (Reemployed Annuitants): Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants. Click here for more information. 120-Day Register: This announcement may result in a 120-day register that may be used to fill like vacancies for 120 days after the closing date. Applicants may be referred for consideration as vacancies occur. Military Spouse Preference (MSP) Eligible: MSP applicants, if determined best qualified, must be selected and placed at the highest grade for which they applied. You must include a completed copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility for MSP. Click here to obtain/download a copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist. Priority Placement Program (PPP) Applicant Eligible: PPP Applicants, if determined well qualified and selected, will be placed at the at the full performance level. You must include the applicable completed copy of the PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility as a PPP Applicant. Click here to obtain/download a copy of the applicable PPP Self-Certification Checklist (DD3145-1 through DD3145-4, select the appropriate checklist for your claimed preference). To determine the applicable PPP Self-Certification Checklist required to substantiate the eligibilities you are claiming, refer to the AF Civilian Employment Eligibility Guide located in the Required Documents section of this vacancy announcement. Direct Deposit: All federal employees are required to have direct deposit. Disabled veteran leave is available to a Federal employee hired on/after 5 Nov 2016, who is a veteran with a service-connected disability rating of 30% or more. For more information, click here. If you have questions regarding this announcement and have hearing or speech difficulties click here.