Job Summary

The Transportation Customer Service Representative plays a key role in delivering high-quality service by managing customer interactions, tracking shipments, and proactively resolving issues. Acting as the primary point of contact for customers, the Customer Service Representative ensures timely updates, coordinates with internal teams and external partners, and maintains accurate system records. This role is essential in supporting on-time delivery, customer satisfaction, and continuous improvement in transportation service performance.

Principal Duties and Responsibilities

Ensure high quality service by managing customer interactions, tracking load progress, and proactively resolving issuesMonitor and update customers on load status and delivery timesServe as the primary contact for customer questions and concernsProactively identify service disruptions and coordinate resolutionsCommunicate effectively with load planning to align on customer needs and ensure follow up on all pending requestsMaintain accurate system updates to reflect real time statusResponsible for required data entry and research associated with delayed loadsAct as liaison between external transportation partners to ensure service levels are met and issues are promptly resolvedTrack and report on service performance indicators to include identification of recurring issues and recommended process improvementsPromote and support the use of portals, tracking tools, and automated notificationsResponsible for maintaining SOPs for assigned plants

Qualifications

High school diploma or equivalent1 – 3 years of experience in transportation, logistics, or customer service roleUnderstanding of freight movement, delivery schedules, and transportation terminology preferredFamiliarity with load tracking systems and transportation management systems (TMS) preferredProficiency in Microsoft Office preferredKnowledge of company policies and procedures preferred

The Company is an Equal Opportunity Employer.