Description The Amazon First Mile team is looking for a First Mile Operations Manager to raise the bar and ensure that every customer and seller across the country receives the speed, quality, and reliability they expect from Amazon. As a FM Operations Manager you will be responsible for MG/RJ/ES/DF areas, leading the operation with several logistics partners and ensuring our sellers have a great experience using our Marketplace. This role will serve as a critical liaison between Business, Seller Operations, and Transportation teams, reporting directly to the OTR leader. Key job responsibilities - Be comfortable in different roles, sometimes supporting, sometimes leading, and has the ability to “roll up their sleeves” and jump in if needed. - Develop and implement ideas to drive continuous improvement by simplifying the process, creating additional value and reducing the costs. - Identify process gaps through deep dive of metrics and make operational improvements. - Benchmark with other countries and players to optimize our FM operations network and routing system. - Redesign FM network adjusting it to volume growth and vehicles availability. - Support FM expansion with other PMs. - Align capacity needed with logistic partners, and scout new partners when needed. - Build strong partnerships with 3P operational leaders and Amazon stakeholders, accelerating problem-solving to prevent issues that could harm the customer and seller experience - Build strong mechanisms and KPIs to improve daily operations. - Ensure compliance and quality in deliveries while focusing on user experience. Basic Qualifications - Bachelor's degree preferably in Supply Chain, Engineering or Logistics; - Program or project management experience; - Experience owning program strategy, end to end delivery, and communicating results to senior leadership; - Experience working with external suppliers; - Experience leading large complex programs; - Experience using data and metrics to determine and drive improvements; - Experienced in Distribution and/or Fulfillment processes, ideally in fast-paced eCommerce environment; - Fluent in Portuguese and English; - Availability to travel and work from different locations. Preferred Qualifications - MBA in supply chain, business, engineering, finance or related technical or quantitative field Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.