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Job Summary

The Manager, Infrastructure will ensure the streamlined operation of the IT department and alignment within the business objectives of the organization. The selected candidate will plan, coordinate, direct and design IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities of the Operation System and Virtualization Services department. The candidate will work closely with decision makers in other departments to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization. This position will also define and implement IT policies, procedures and best practices. 

Duties and Responsibilities

Leadership: identify and develop talent within the team, provide opportunities for learning and growth as well as communicating job expectations, coaching, counseling, performance appraisals, and enforcing policies and procedures 

Technical escalations: real-time prioritization and direction for the team, hands-on technical assistance, and scheduling /resource management to ensure business needs are met efficiently. 

Customer service: ensure happy, helpful and friendly service is delivered at all times 

Prioritization and team scheduling: continually monitor the team work load and business needs; proactively identify potential problems, set daily/weekly schedules, timelines and service accordingly 

Review performance metrics, time sheets and ticket health of team members 

Assist with budgeting for the department and project for the company. 

Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place.

Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. For more information please view the following PDFs: E-Verify Poster (English) - Right to Work Poster (English) - E-Verify Poster (Spanish) - Right to Work Poster (Spanish) Papa John's is an Affirmative Action and Equal Opportunity Employer. For more information please click on the following PDF. See terms & conditions for site use.