Posting Details Posting Details

Requisition Number S2968 Position Number 012652 Position Classification Title University Program Associate Functional Title Transportation Personnel Coordinator Position Type Staff University Information Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B. Primary Purpose of the Organizational Unit The primary purpose of Parking Operations and Campus Access Management (POCAM) is to effectively manage scarce parking and transportation resources for the University community and its visitors. The unit is responsible for planning, development, maintenance, and administration of all parking services, facilities, operations, enforcement, transportation services, policy development and alternative transportation services. The unit conducts planning and design of transportation services and facilitates and infrastructure and is a liaison with other University departments, schools, and colleges and represents the University’s transportation policies and interests with local and state agencies. Position Summary This position will manage day-to-day dispatching, scheduling, and route/vehicle assignments for all Transportation VEOs (Vehicle Equipment Operators). Responsibilities include finding substitute VEOs for absent team members, coordinating with Environmental Health & Safety for quarterly FMCSA drug/alcohol testing, managing Electronic Personnel Action Form (EPAF) submissions for new or re-hired personnel, issuing uniforms and supplies, and ensuring all VEO licenses and certifications are current and appropriate. This position requires a Commercial Driver’s License with Passenger (P) Endorsement, as it involves driving a shuttle bus when needed. This position will rotate on-call duties monthly with the Fleet Operations Specialist, handling after-hours accident responses, policy clarifications, or vehicle malfunctions. Minimum Qualifications

Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Additional Required Certifications, Licensures, and Certificates Commercial Driver’s License with Passenger (P) Endorsement Preferred Qualifications 2+ Years Customer Service Experience. 2+ Years experience in a team setting. Experience with transportation system routing and scheduling. Availability to work varying hours some weeks to meet the leadership needs of the department. Availability to serve on-call with call-in responsibility weekends and some holidays on a rotation with the Fleet Operations Specialist. Good communication skills are necessary as the position requires interaction with all units within UNCG Parking Operations & Campus Access Management, many university departments, as well as internal and external customers. This position is considered essential and must be able to report to work during weather events and/or emergencies as instructed by the department director. Alternate Option If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations. Special Instructions to Applicants Applicants are required to upload a list of at least three (3) professional references that includes: Name, Company Name, Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor. Email Address Contact Phone Number Recruitment Range $42,436 Org #-Department Parking Services - 57701 Work Hours of Position Monday-Friday 3:30pm-12am, plus as needed on days and weekends. Number of Months per Year 12 Posting Requirements Job Family Administrative & Managerial Career Banded Title University Program Associate Open Date 04/04/2025 Close Date 04/20/2025 FTE 1.000 FLSA Non-Exempt If other, please indicate If time-limited, please specify end date for appointment. Salary Grade Equivalency Key Responsibilities ________________________________________________________________________________________________________________________

Key Responsibility Coordinate UNCG Transportation Personnel Essential Tasks Coordinate day-to-day UNCG Transportation Vehicle Equipment Operator scheduling for both regular and substitute Vehicle Equipment Operators. Operate shuttle bus vehicle as needed to maintain uninterrupted service. Oversee shuttle bus tracking app. Ensures that the app is updated to reflect current routes and shuttle bus vehicles operating the routes. Maintain a customer oriented environment by demonstrating courtesy, respect, and tact with passengers, coworkers, and others. Foster a collaborative team work environment with co-workers. Assist motorists and passengers as needed. Be able to identify persons at risk for UNCG Cares referral. Perform administrative and clerical duties to facilitate customer, vehicle and Vehicle Equipment Operator needs, including but not limited to responding via email to special event charter requests for transportation, discussing with customers their charter needs and directing them to our online request form. Answer a variety of questions regarding UNCG Transportation at tabling events and also via phone, email, or in office. Respond to customer complaints in a professional and courteous manner. Manage uniform and equipment issuance for UNCG Transportation personnel. Maintain UNCG Transportation personnel records using our appropriate software. Contribute suggestions for route changes and improvements based on customer demand and/or data collected from the shuttle bus tracking app. Update shuttle bus operating schedules for holidays and breaks and marketing these changes to the department and passengers. Key Responsibility Human Resource Management Essential Tasks Assist in the recruitment, selection, development, training, and performance evaluation of UNCG Transportation personnel in order to retain a qualified workforce. Ensure proper procedures are followed and necessary paperwork is completed for temporary Vehicle Equipment Operator recruitment. Assist in the administration and compliance with University policies and procedures. Ability to plan for and support UNCG Transportation Personnel in career development opportunities. Assist in the collection of 20+ personnel timesheets for Transportation Manager approval. Coordinate driver training and professional development opportunities, in conjunction with the Fleet Operations Specialist, at least twice per year. Key Responsibility Record Keeping Essential Tasks Maintain UNCG Transportation personnel files, to include assuring each Vehicle Equipment Operator holds an appropriate and valid Commercial Driver’s License with Passenger (P) Endorsement. Assists with the scheduling of shuttle bus charter requests. Pay invoices under $5,000 with a PCard and remitting the appropriate receipt of sale for monthly PCard reconciliation. Ensures driver accident write-up reports and supporting documentation are complete and submitted to Transportation Manager post shuttle bus vehicle accidents. Completes an incident report to document any unusual or unsafe situation. Manage UNCG Transportation personnel leave requests and ensure staffing calendar is updated accordingly. Key Responsibility Special projects and other duties as assigned. Essential Tasks Research best practices and emerging technologies in transportation. Assist Fleet Operations Specialist with basic shuttle bus vehicle maintenance duties during off-peak times, to include shuttle bus vehicle equipment transfers, shuttle bus vehicle light cleaning, and ensure shuttle bus vehicles remain aesthetically pleasing. Other duties as assigned. Competency ________________________________________________________________________________________________________________________

Competency Knowledge – Technical (Operations) Competency Description Safely and skillfully operates specialized vehicles and/or equipment in the performance of recurring tasks with limited variety and established parameters. Examples of vehicles and/or equipment operated at the Journey level may include but are not limited to: tractor trailer, bulldozer, backhoe, hydrogeological drilling equipment. Or, safely and skillfully operates standard vehicles and/or equipment (as noted at the Contributing level) in combination with considerable independence and variation in assignments, requiring a good understanding of organizational objectives.  Plan and decide on best routes and schedules according to broad guidelines/parameters.  Make decisions concerning weight and load distribution of cargo.  Accurately maintain records related to load weight specifications, cargo inventory, custody of court-secured individuals, route reports, and vehicle/equipment maintenance. Competency Level Journey Competency Knowledge – Technical (Mechanical) Competency Description Keeps vehicles or equipment clean, checks and maintains proper fluid levels.  Immediately informs supervisor about problems with vehicles or equipment. Competency Level Contributing Competency Safety and Health Compliance Competency Description Identifies and resolves potential safety problems and unsafe work practices; warns others of potential hazards.  Shows other employees safe ways to perform job tasks or use of equipment.  Informs employees of safety information.  Incorporates accident prevention and corrective measures in all activities.  Regularly assesses safety conditions; participates in safety inspections and drills; identifies potential hazards; and resolves problems.  Demonstrates complete knowledge of established safety policies and procedures and applies to work activities.  Responds to emergency situations following appropriate procedures. Competency Level Journey Competency Client/Customer Service Competency Description Develops and maintains effective working relationships both within and outside of immediate work unit.  Deals calmly and professionally with difficult situations or passengers and handles complaints respectfully.  Receives and gives feedback calmly and professionally. Competency Level Journey ADA Checklist ADA Checklist

"R" for Rare (0-30%), "O" for Occasional (30-60%), "F" for Frequent (60-90%), "C" for Constant (90-100%)

Physical Effort Vision-Skilled Trades - F, Reading - O, Writing - R, Vision-Visual inspection - F, Hearing - F, Talking - O, Standing - R, Sitting - F, Walking - R, Lifting-0-30 lbs. - R, Bending - R, Squatting - R, Reaching - R Work Environment Driving - Car/Truck - O, Driving - Standar/Automatic - O, Night/Dark - C, Inside - O, Outside - O, Overtime - O Applicant Documents Required Documents Resume/CV Cover Letter List of References Optional Documents Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Do you have a valid North Carolina Class A,B or C, Commercial Driver’s License with a passenger endorsement? Yes No * Are you capable of arriving to work in adverse weather conditions? yes no * Are you eligible to work in the United States without sponsorship?

(Open Ended Question)

* Please indicate how you learned of the vacant position for which you are applying? UNCGjobsearch Website Greensboro News and Record Other newspaper The Chronicle of Higher Education Inside Higher Ed Other Professional Journal/Website CUPA-HR UNC System Job Board Other Job Board Personal Networking Social Media NCWorks.gov * Other: Please list

(Open Ended Question)