Description NOC (Network Operations Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time. This is a part of NOC. Key job responsibilities Understand execution and daily production goals. Review and update SOPs as required. At times assist with execution duties, training associates and verifying SOP compliance. Handle incoming work requests within standard service level agreements (SLAs). Provide direction utilizing independent judgment. Conduct regular audits with associates for engagement and standard work adherence. Assist in shift execution with shift managers. Work a flexible schedule as business demands, including overnight, weekends and holidays. Basic Qualifications - Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics - Experience with Excel Preferred Qualifications - Experience with Excel - Experience with mail writing - Stake Holder management skills - Experience with MS Word, MS Power Point