A transportation representative acts as the primary interface between Amazon, seller and our delivery partners. Associates are expected to identify concerns and work on troubleshooting delivery partner/seller issues and provide process improvement suggestions.

Key job responsibilities
Effectively communicate in a clear and professional manner at all times.
Provides/ expedites prompt and efficient service to Amazon sellers/ delivery partners.
Effectively manage sensitive cases by reporting up the escalation matrix.
Demonstrate excellent time-management skills.
Maintains or exceeds targeted performance metrics.
Responsible for outbound calling to the customer
Actively seek solutions through logical reasoning and identify trends to suggest process improvements.
IN addition to English, Candidate should have language proficiency in either of Tamil, Hindi, Kannada, Telugu, Malayalam, Marathi.