Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protect people and brands, promote health and well-being, and safeguard the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
Position Purpose:Oversees the transportation department of one or more locations within assigned geography; providing leadership within the location(s) as assigned. Acts as the liaison between customers, operations, CSRs, and the support team.
Schedule: Monday-Friday
10 am to 6 pm
Key Job Activities: Maintain and manage inventory supplies to ensure that adequate inventories are maintained at all times Manage route scheduling to ensure all scheduled customers will be serviced by the end of the day. Redirect manpower and resources as required, to service customers on routes that may have operational difficulties (i.e., vehicle breakdown, vehicle accident, or full truck) Manage driver debrief process for every route. Ensure there is documentation (manifest, PDT receipt, etc) for every customer transaction. Update route comments as required Maintain a high standard of customer service as measured by key metrics (on-time, no missed stops, loyalty, etc) Manage open order reports to resolve service issues Manage the SAP cancellation process for customers cancelling contracts before the stated CSA end date Develop relationships with customers and establish contacts that are comfortable providing accurate service feedback Conduct customer visits to review service Manage customer interaction records to resolve service issues Monitor operations and staff and recommend, when necessary, changes in methods, procedures, structure, and additions or changes in personnel to secure optimum utilization of resources Experience (North America & LATAM): Two or more years of Transportation/Logistic experience required, demonstrating the ability to plan and supervise the work of others Valid driver's license required; Commercial Vehicle Driving experience (CDL) is a plus Must work safely and carefully to prevent injury to self and others while driving, loading, and unloading vehicles. Requires constant mental and visual attention relative to the safe operation of the vehicle Demonstrates knowledge of, DOT, OSHA, HIPAA, and NAID Demonstrates knowledge of computer software applications including spreadsheets and word processing
Certifications and/or Licenses: Benefits:
Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program that includes medical, dental, vision, prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, RRSP matching. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.
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Our Promise: Stericycle is committed to attracting and retaining a diverse workforce, and to valuing unique perspectives and identities. We foster a culture of belonging that encourages, supports, and celebrates the diverse voices of our team members. It fuels our innovation and strengthens our connection to our customers and the communities we serve. We are proud to be an equal opportunity employer. All employment is decided on the basis of qualifications, merit, and business need.Disclaimer:The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.