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A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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Travel Claims Assessor

Travel Claims Assessor

Role

To manage and assess Travel Claims to ensure that a professional service is provided in compliance with Client and Regulatory requirements.

Key Responsibilities

The role of the Travel Claims Agent is to ensure that the claim files allocated to them are managed and assessed in a professional manner, including but not limited to: a) technical excellence including strict application of client policy wordings; b) compliance with Service Level Agreements (SLA); c) supporting Team Leader with the technical development of colleagues; and d) effective communication with claimants.

Core Tasks

On-going management of the “Work Action” Log in order to identify and prioritise own workloadAssessment of Travel Claims, in accordance with:CPC/FSA GuidelinesClient Policy Wordings / Technical RequirementsSLAsEnsure for own allocated claims that files & claim records are maintained in a professional, and accurate mannerAccurate and timely processing of any claim paymentsPerformance of role in accordance with own Claims Handling LicenceTimely referral to Team Leader where decision falls outside of personal Claims LicenceIdentification of Fraud, Recoveries and Complaints at earliest possibility, with referral to appropriate ColleagueAll Complaints to be referred to Team Leader immediately upon receiptClear communication within Team and with ClaimantProvide support to Team Leader in the technical development of colleagues (as required)Actively support Team Leader and Colleagues in the provision of excellent service to both Claimants and Clients, including but not limited to identification of potential operational improvements

Skills / Qualifications / Experience

Good knowledge of Travel Insurance Products and Policy WordingsGood knowledge of the Claim Life CycleGood analytical and numeracy skillsExcellent attention to detail with a focus on accuracyIT Literate with good knowledge of Word, Excel and NotesExcellent communication and interpersonal skillsAble to work independently and demonstrate personal initiative & innovation

Colleague Benefits

Education ContributionColleague Referral Bonus IncentiveCareer development and progressionTax Saver Travel SchemeEmployee Assistance ProgrammeBike to Work SchemeDiscounted Gym MembershipSubsidised canteenPHI and Life Cover

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.