Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

·       American Express Global Business Travel (GBT) equips companies of all sizes with the insights, tools, services and expertise they need to keep their travelers informed, focused and productive while on the road. With approximately 14,000 employees and operations in nearly 140 countries worldwide, American Express GBT empowers customers to take control of their travel programs, optimizing the return on their travel and meetings investments, while, more importantly, providing extraordinary traveler care.

We’re moving faster than ever and introducing new products, services, and strategies that will revolutionize the travel industry and bring greater value to our business customers. Our clients’ success expands our success, so we put our heart and soul into helping our clients achieve results that exceed all expectations. As the world’s largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes.  Get ready to make impressions that will last.

We are looking for Travel Counsellor working during the week with free days according to Spanish Law– Spanish speaking- English as a plus

Key Responsibilities:
 

·       Booking of air/rail/ferry, hotel, car and other services related to a business trip including the understanding of Fare notes and doing re-bookings via different channels (chat, phone and mail)

·       Creating a compelling experience within each customer contact that produces a highly satisfied customer and ensures single contact resolution

·       Strong understanding of clients travel policy and can appropriately guide and consistently provide consultation to the customer

·       Drive revenue promoting preferred suppliers when applicable

·       Assistance around travel: Visa, clearance of invoices, refunds/cancellations

·       Exceeding expectations in regard to service and quality delivered to clients

·       Observing standards/guidelines

·       Ability to work in a goal-oriented service environment (KPIS)

·       Takes the initiative to assist team members and management

Key Qualifications:
 

·       Minimum 1 years’ experience in Amadeus, other systems would be a plus

·       AMADEUS proficiency in creating air, rail, hotel and car bookings is a must

·       Bachelor level degree appreciated

·       Native or full working proficiency in the asked language: Spanish. English as an alternative

·       Minimum of 2 years´ experience in a similar position within the business travel industry

·       Strong customer service skills with orientation on quality

·       Both excellent written and verbal communication skills

·       High knowledge of international geography

·       Positive and proactive attitude

·       Strong problem solving and/or critical thinking skills

·       Ability to work on own initiative or as part of a team where required

·       Used to working in a multinational environment

·       Excellent time management and organizational skills

·       Ability to work in a fast-paced and fast changing environment

·       Works independently

·       Proven ability to handle multiple priorities simultaneously

This position is based in Arteixo (A Coruña)

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

Wellbeing resources to support mental and emotional health for you and your immediate family.

And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!