*Travel Experience Counselor II* * **CWTSato*is seeking a*Travel Experience Counselor II for our Camp Zama location.* As a Travel Experience Counselor lI, your mission will be to “Deliver the Perfect Trip” to sustain optimum results for our clients and for*CWTSato*. As the U.S. military and government division of (*CWT*),*CWTSato*is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry. We are very proud of our 65 -year history serving U.S. military and government clients and are always looking for new talent to help us grow as a team. Our most asset as a company is the quality of our people. We are a growing family and encourage you to check out our career opportunities and start your journey with*CWTSatoTravel*today. As a*Travel Counselor II*, you will perform the following: · Sabre GDS required and 2 years’ experience · Provides consultative customer support services to our Military and Government clients via multiple channels · Create or modify International/Domestic reservations for clients to include air, hotel, car, and rail. Minimum of 80% of transactions should be multi-segment, multi-destination international itineraries. · Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation · Resolves moderately complex problems with potentially non-standard and multi destinations, ticket exchanges and complex fares · Escalates more complex problems to more experienced staff · Assignments include both routine and non-routine work · Support one or more accounts. · Interact with traveler or travel arranger and provide first level of support for customer service. Troubleshoot and document technical issues within the booking system. · Utilize CWT preferred vendors to maximize profit and ensure compliance with the clients’ travel policy. · Follow CWT procedures, guidelines, and standards in building Passenger Name Records, utilization of tools, productivity, accuracy of work, and attendance. · Adhere to CWT standards in delivering customer service including telephone etiquette and follow prescribed customer service escalation procedures. · Use available resources to stay informed of current domestic and international affairs. · Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate. · Perform other duties as assigned. *Qualifications:* · Open for Japanese or US citizen and must have a work permit and legally allowed to work in Japan · Strong verbal and written communication skills · Good travel industry knowledge and international experience · Skilled in GDS and other booking tools used by CWT · High School diploma · 2 years of experience working in a customer service environment that includes 2 years as a Travel Counselor preferably international booking experience **Job:** **Travel Counselors* **Organization:** **TX_Military & Government* **Title:** *Travel Experience Counselor II* **Location:** *Zama-shi* **Requisition ID:** *240000G0*