Travel Experience Counselor II

CWTSato is seeking a Travel Experience Counselor II for our Camp Zama location. As a Travel Experience Counselor lI, your mission will be to “Deliver the Perfect Trip” to sustain optimum results for our clients and for CWTSato.

As the U.S. military and government division of (CWT), CWTSato is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry.

We are very proud of our 65 -year history serving U.S. military and government clients and are always looking for new talent to help us grow as a team. Our most asset as a company is the quality of our people. We are a growing family and encourage you to check out our career opportunities and start your journey with CWTSatoTravel today.

As a Travel Counselor II, you will perform the following:

· Sabre GDS required and 2 years’ experience

· Provides consultative customer support services to our Military and Government clients via multiple channels

· Create or modify International/Domestic reservations for clients to include air, hotel, car, and rail. Minimum of 80% of transactions should be multi-segment, multi-destination international itineraries.

· Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation

· Resolves moderately complex problems with potentially non-standard and multi destinations, ticket exchanges and complex fares

· Escalates more complex problems to more experienced staff

· Assignments include both routine and non-routine work

· Support one or more accounts.

· Interact with traveler or travel arranger and provide first level of support for customer service. Troubleshoot and document technical issues within the booking system.

· Utilize CWT preferred vendors to maximize profit and ensure compliance with the clients’ travel policy.

· Follow CWT procedures, guidelines, and standards in building Passenger Name Records, utilization of tools, productivity, accuracy of work, and attendance.

· Adhere to CWT standards in delivering customer service including telephone etiquette and follow prescribed customer service escalation procedures.

· Use available resources to stay informed of current domestic and international affairs.

· Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.

· Perform other duties as assigned.

Qualifications:

· Must be a US Citizen or must have a permit to work in Japan for non-Japanese citizen

· Strong verbal and written communication skills

· Good travel industry knowledge and international experience

· Skilled in GDS and other booking tools used by CWT

· High School diploma

· 2 years of experience working in a customer service environment that includes 2 years as a Travel Counselor preferably international booking experience

Qualifications:

· Must be a US Citizen or must have a permit to work in Japan for non-Japanese citizen

· Strong verbal and written communication skills

· Good travel industry knowledge and international experience

· Skilled in GDS and other booking tools used by CWT

· High School diploma

· 2 years of experience working in a customer service environment that includes 2 years as a Travel Counselor preferably international booking experience