MAC Travel Retail Americas is looking for their next Assistant Operations Manager for their New Orleans International Airport store **Description** We are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven supervisory, coaching and retail operations skills gained in a fast paced retail environment. If you are an ambitious and high performing self-starter with a flair for retail and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term and fulfilling career with a leader in prestige beauty. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package. **Qualifications** + Proven retail experience preferably within cosmetics + The ability to provide inspirational, authentic and personalized customer service + Previous supervisory experience with a proven track record of coaching/mentoring others to achieve sales and customer service targets + Retail operations experience including inventory management and cash reconciliation + Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment + Previous experience with retail point-of-sale software + Proficient in Microsoft Office + Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview Position Summary: The Assistant Operations Manager will maintain operation and supervise the location and employees in conjunction with Store Management. They will also motivate the team on the sales floor to achieve sales and productivity goals. **Responsibilities:** 1. **In store supervision:** + Coach, train, motivate and lead by example using company products, programs and techniques. + Communicate effectively to Store Manager and Staff. + Ensure superior level of customer service is given at all times. 1. **Customer Service** + Greet customer within 30 seconds upon their arrival- ask if they need assistance, if unable to assist customer at that time, ensure that someone will be there shortly (based on standards communicated during Basic Training) + Work with Training & Education to ensure staff is trained in service, artistic skills and fragrance authority as established by the company. + Model the standard for staff in regards to customer service expectations as outlined by M·A·C, Tom Ford & JoMalone. + Ensure staff delivers consistent, excellent service in accordance with our standards. + Resolve Customer issues and requests in an efficient and quick manner + Develop and utilize customer database for phone calls, product launches events and appointments in conjunction with the company’s customer program. 1. **Inventory Maintenance and Administration** + Ensure inventory levels are accurate and appropriate + Supervise the maintenance of stock replenishments and completion as required + Execute new launch displays, collateral placement, etc. + Work with SM to prepare, coordinate and fulfill all needs to have a complete and accurate inventory as needed + Work with Store Manager to follow and implement all corporate visual presentation standards and guidelines + Perform other duties as required 1. **Enforcement of Company Policies:** + Present and reinforce a professional appearance and maintain company dress code. + Manage all functions using company policies and procedures. + Follow and implement all corporate visual standards and guidelines. 1. **Support of Retail Management:** + Manage time, establish priorities, and delegate effectively. + Meet your individual responsibility for your appropriate contribution to the team’s goals in term of service, sales and company objectives 1. **Sales** 1. **Adhering to and setting the example for M·A·C, Jo Malone & Tom Ford policies regarding customer service expectations, image, dress code and professional standards.** **Qualifications/Skills:** **Education:** A minimum grade 12 education, prefer college education **Job-Related Skills:** Cosmetic experience preferred. Excellent Communication, Leadership, organizational and time management skills. Comfortable managing and supervising people. **Job-Related Experience:** 3-5 years retail experience, 1-2 years supervisory experience preferred **Analytical/Interpretive Skills:** Training and coaching new and existing employees. Ability to assess and make recommendations on customer service and staff needs. Ability to interpret/analyze weekly/monthly reports **Additional Requirements:** Professional demeanor and ability to be flexible and handle change in a positive manner. Embrace the company’s corporate philosophy. Ability to work 40 hours per week including evenings and weekends in a fast-paced environment. **Effort:** This position requires excellent communication skills to be performed on a daily basis. This position requires moderate physical effort. Some unpacking and packing of materials are required when restocking the floor supplies. There may be moving and setting up of displays and other events taking place in your location. At counters one must stand nearly 8 hours. **Working Conditions:** Freestanding M·A·C Stores (retail selling floor). The above statements reflect the general details considered necessary to describe the principle functions of the job identified and shall not be considered as detailed description of all the work required inherent in the job.