Position Title: Store Manager, Freestanding Mono Brand Division / Department: ELC, MAC Travel Retail North America Reports to: MAC/Jo Malone/Tom Ford ASOM & SEE Position Summary: The Store Manager drives the retail sales performance & is responsible to deliver Retail Sales Plan. The Store Manager ensures staff provides exceptional Customer Service, Makeup Artistry, Fragrance Authority, and Individual Sales Goal attainment through leadership, coaching and feedback. The Store Manager manages the total operation of their assigned store and employees. The Store Manager must develop strong working relationships with their retail partner, airport management (as applicable) Brand Artistry Training &Development Team, SEE, ASOM, and other corporate support departments. Responsibilities: Sales Performance & KPI’s: Drives Retail Sales performance and delivers Retail Sales Plan through targeting specific KPI’s relevant to the business, executes in store events to acquire, convert, and retain customers. Development (in partnership with ASOM & SEE) and execution of Regional Marketing Events and Activations Calendar. Capture consumer insights/sales trends/traffic patterns and using learnings to develop strategies to deliver retail sales plan. Analyze the business and proactively anticipate obstacles in goal achievement and provide solutions using problem-solving skills. Manages & leads the team in sales, artistry, fragrance authority and service goal while quantifying the team’s ability to meet and/or exceed expectations. Review and report daily, weekly, and monthly Business Acumen of the store, share strategy ensuring staff are meeting their goals to ASOM, SEE and Retail Partners. Staff Performance & Development: Create and maintain an atmosphere geared to achieving sales, service goals, growth and development while maintaining an active succession planning path Follow up on Trainings & Education, to ensure knowledge retainment regarding customer service expectations, artistic skills and certification, fragrance authority. Communicate individual and team sales goals and hold staff accountable to deliver results Meet your individual responsibility for your appropriate contribution to the team’s goals in term of service, sales, and company objectives Analyze and evaluate how the team is using training knowledge (MyMACX, TRU) follow up for knowledge retainment. Coach accordingly & develop strategies to improve performance. Recruit, train, hire and develop staff and management professionals and maintain an active candidate pool. Customer Service: · Model the standard for staff in regard to customer service expectations as outlined by M·A·C, JoMalone & Tom Ford. · Prioritize presence as the sales floor leader. Inspire, motivate, and coach on all elements of MAC selling skills, Artistry and Fragrance Authority. · Ensure staff delivers consistent, excellent service in accordance with Brands’ Standards · Resolve Customer issues and requests in an efficient and quick manner · Develop and utilize customer database for phone calls/email blasts to promote product launches & events for appointments in conjunction with the company’s customer program. · Work with SEE to ensure staff is trained in service and artistic skills as required. Manager / Staff Relationship: · Maintain a cohesive, cooperative work environment through team building and motivation. · Implement & maintain a communication system for the store, ensuring all staff understands current initiatives and sales focuses Deliver accurate and on time essentials to employees including, Monthly Schedule, daily duties and responsibilities as required · Conduct monthly Touchbases and include objectives, set goals and follow up on progress. · Hold regular, productive staff meetings · Manage the progressive disciplinary process by proactively addressing poor performance, disciplinary actions, time and attendance or conduct issues as needed. Partner with the Brand & Retailer Human Resources where required The Store Manager will be responsible for maintaining the overall culture of the store and to ensure the staff reflects and embraces ELC Brands culture and goals. Adhere to and set the example for ELC, M·A·C policies regarding customer service expectations, image and dress code and M·A·C’s professional standards. Qualifications Qualifications / Skills: Education: A minimum grade 12 education, college background preferred. Job-Related Skills: Previous experience in cosmetic field preferred. Specialty store management background an asset. Excellent communication, leadership, organizational and time management skills. Experience Coaching, delivering feedback, managing, and supervising people. Job-Related Experience: Five years retail experience, one-two years management experience preferred. Analytical Skills: Training and coaching new and existing employees. Ability to assess customer and staff needs and make recommendations. Ability to interpret/analyze weekly/monthly financial reports Additional Requirements: Professional demeanor and ability to be flexible and handle change in a positive manner. Embrace the company’s corporate philosophy. Ability to work 40 hours per week including eveningsand weekends in a fast-paced, Airport environment. This position requires excellent communication skills to be utilized on a daily basis. This position requires moderate physical effort. Some unpacking and packing of materials is required when restocking the floor supplies. There may be moving and setting up of displays and other events taking place in your location. At counters, one must stand nearly 8 hours. The anticipated base salary range for this position is $49,000 to $91,000. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with possibility for overachievement based on performance and company results as well as participation in the share incentive plan. In addition, The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and many others. Many of these benefits are subsidized or fully paid for by the company. Job: Retail - Store Primary Location: Americas-US-LA-Kenner Job Type: Standard Schedule: Full-time Shift: Variable Job Number: 2415628 We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact USApplicantAccommodations@Estee.com.