It’s a great time to join AAA The Auto Club Group! 

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full time

 

Exempt/Non Exempt:

 

Salary

Job Description:

 

A DAY IN THE LIFE of a Travel Sales Specialist:
 

The Auto Club Group is seeking a prospective Travel Sales Specialist provides sales coaching support for the Member Representative I (MR) or Travel Agent staff.  You will be challenged to drive new business with competitive products and help retain The Auto Club Groups 14+ million members.

You will be supporting Travel Leaders and Travel Agents in the following states - Applicants MUST reside in one of these states:
Michigan
North Dakota
Nebraska
Iowa
MInnesota
 

Responsible for providing MRs or Travel Agents with travel sales, operations, policies, procedures, and processes development Assists in creating travel sales staff, utilizing a strong foundation in proven selling skills and processesCollaborates with field management to maximize the business development opportunities that support overall Travel Agency initiativesDevelop MRs into selling travel agents and provide reporting to show available pool of candidatesProvide, as needed, one-on-one sales coaching to MRs and Travel Agents via screen share when necessaryReview and maintain MR or Travel Agent new hire curriculum and supplemental training/FAMs and suggests direction for sales and travel product portfolio. Assists management in the development of MRs or Travel Agents, meeting member needs, build company revenue, and promote travel sales.Conducts regular conversations with management to discuss and /or implement travel sales and marketing initiatives. Guides the Travel employee through cross/up-selling to grow Membership, Credit Cards and other ACG products.  Provide feedback to management regarding progress of development plans.  Collaborate with senior and field leadership to suggest member satisfaction initiatives to achieve accreditation scores for Travel Quality Standards.Promote and develop group opportunitiesRecommend MR or Travel Agent travel performance plans and objectives of recognition programs.Highlight member-centric experiences with focus on ACG Travel’s value proposition.Send enhanced MR or Travel Agent communications that drive sales, promote OSAT and other initiatives.Develop and deliver workshops that help increase sales and revenue for MRs or Travel Agents.Represent travel on field leadership callsAssist with development and implementation of the Travel and MR business strategiesSupport the digital travel strategies to enhance the digital member experience.Serves as ACG liaison with Travel partners for MR or Travel Agent trainings, MR and Travel Agent FAMs, events, and other initiatives as needed.Suggest customer appeasement and agent error solutions to branch leadershipSupports development and implementation of agent expertise strategies, programs, and events.Creates detailed reporting and analyses with recommendations for growth and strategy improvementProvides and presents leadership with analyses on requested key initiatives to support business line strategies.Exceed Travel Agent or MR Sales and Revenue GoalsAssist with special projects and campaigns

What it’s like to work for The Auto Club Group:

Serve our members by making their satisfaction our highest priorityDo what’s right by sustaining an open, honest and ethical work environmentLead in everything we do by offering best-in-class products, benefits and servicesACG values our employees by seeking the best talent, rewarding high performance and holding ourselves accountable

HOW WE REWARD OUR EMPLOYEES

A competitive annual salary between $63,814.40 to $70,907.20

ACG offers excellent and comprehensive benefits packages:

Medical, dental and vision benefits401k MatchPaid parental leave and adoption assistancePaid Time Off (PTO), company paid holidays, CEO days, and floating holidaysPaid volunteer day annuallyTuition assistance program, professional certification reimbursement program and other professional development opportunitiesAAA MembershipDiscounts, perks, and rewards and much more

WE ARE LOOKING FOR CANDIDATES WHO

Required Qualifications:

Work Experience:

MUST HAVE 3 years of  travel agent selling experience to include extensive international booking experience Business planning and consultingResearching, analyzing, identifying, and resolving complex business problemsPreparing and presenting proposals to all levels of managementImplementing strategies and sales initiativesPrevious sales coaching experienceExtremely strong sales skillsExtensive knowledge of MR and Travel agent role and responsibilities

Education (include minimum education and any licensing/certifications):

High school diploma or equivalent

Successful candidates will possess: 

Knowledge of:

Proficient in MS Office (Word, Excel, PowerPoint, Outlook, etc.)Knowledge of Travel agency systems i.e.: Salesforce, Axis and/or Globalware, Apollo, Smartpoint, Travelport, various vendor sites, AgentMaxTravel business and industry trendsCompany products and servicesClub products and proceduresMarketing affinity or partnership programs

Preferred Qualifications:

Bachelor’s in Marketing, Advertising, Business Administration, or a related field preferred.  

Work Environment

Remote position. May require visits to branches with a temperature-controlled office environmentTravel required with exposure to road hazards and temperature extremes, including some overnight travelWillingness to work irregular hours

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.  

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.