At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Travel Senior Specialist role manages and optimizes the planning and organization of travel services for IB employees while ensuring compliance and fostering collaboration. 

The role involves working closely with employees and suppliers, enhancing travel technologies, mentoring the team, and overseeing travel reports, expenses, and process improvements.
 

What will you work on?

Manage the process of planning and organizing transportation, accommodation, insurance, and other travel services for IB employees

Collaborate with employees to determine their needs and advise them on appropriate modes of transport, travel dates, costs, and accommodation

Collaborate and foster relationships with travel agencies and third-party suppliers

Monitor and advise on employee travel reports and process benefits

Coordinate and cooperate with other departments to ensure compliance in all aspects of travel procedures

Advise and monitor complaints or refunds

When necessary, pass on relevant information, brochures, and publications (guides, maps, regulations, etc.) to employees

Co-create technology enhancement to tools, reservation systems, and analytics

Work on upgrading employee travel reports and process benefits

Track travel expenses and expenses

Mentor and coach the team

What are the requirements for the position?

At least 3-5 years of experience in a travel-related role, preferably within the corporate travel or travel technology sector

Strong understanding of the travel industry, including trends, policies, and best practices

Strong technical skills, ability to use diverse travel management tools and software

Understanding of travel booking systems, ticketing, and related processes

Strong communication skills, both verbal and written, to interact effectively with clients, internal teams, and external partners

Proficiency in English

Highly resilient to change and adaptable to new situations

Ability to build and maintain strong and positive relationships with key stakeholders

Strong analytical skills to troubleshoot issues, optimize travel processes, and enhance customer experiences

A proactive approach to identifying opportunities for improvement and innovation

Ability to manage multiple activities and deadlines simultaneously

Ability to work in a fast-paced, dynamic environment and adapt to evolving technologies

Experience in working with international teams

A bachelor's degree in business, hospitality, tourism, or a related field is preferred 

Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.