Travel Services Associate - Hybrid - Boston, MA

Country: United States of America

​The Travel Services Associate drives the successful implementation of projects. Will manage the integration, coordination, and oversight of processes, procedures and projects that will improve results within the Santander Direct organization. Responsible for maximizing coordination of projects, facilitating timeliness and accuracy, resulting in successful integration of technology, process and procedures.

What You'll Be Doing:

Monitor and respond to requests received in the Corporate Travel email account.

Assist in analyzing data, monitoring, and reporting on corporate travel expenditures and compliance. Contribution to monthly travel metrics reports.

Request travel exceptions and update exception tracker as needed.

Notify management of necessary changes to the Concur Travel online booking tool to ensure travel policy settings are correct, functionality needs are reported, and the user experience is kept optimal.

Troubleshoot customer service issues and assure compliance with our overall corporate travel program and policies.  Interact with team members, management, and suppliers to resolve customer service issues. Guide employees through day-to-day travel related issues including policy, travel behavior, compliance improvements, and cost savings best practices.

Monitor travel vendor (air/hotel/car) costs on daily itineraries to ensure the lowest Santander rate or lowest rate available is secured.  If not, advise traveler and/or have Dedicated Agent team adjust the rate for cost savings.

Liaison with the Dedicated Agent Team on; travel questions, cost savings availability and opportunities, etc.

Maintain Travel Industry/Supplier knowledge via Travel Industry publications; Business Travel News (BTN), Global Business Travel Association (GBTA), etc.

Make recommendations on travel processes and efficiencies to support Travel Program goals.

Assist travelers with SAP Concur access, tools & resources and general guidance.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Diversity & EEO Statements:

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Working Conditions:

Frequently minimal physical effort such as sitting, standing, and walking.Occasionally moving and lifting equipment and furniture are required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, and climb ladders.

Employer Rights:

This job description does not list all the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range

Minimum:

$36,750.00 USD

Maximum:

$68,000.00 USD