Answer calls and respond to emails. Handle customer inquiries both telephonically and by email. Research required information using available resources. Manage and resolve customer complaints. Provide customers with product and service information. Enter new customer information into system. Update existing customer information. Process orders, forms, and applications. Identify and escalate priority issues. Route calls to appropriate resource. Follow up customer calls whenever necessary. Document all call information according to standard operating procedures. Complete call logs and produce call reports.