Travel & Turn CRM Specialist - Freelance, Remote

Department: Support & Leadership

Employment Type: Part Time

Location: Philippines

Reporting To: Client via Magic

Compensation: $6.00 / hour

DescriptionAbout the ClientA U.S.-based, full-service travel agency specializing in island getaways, worldwide cruises, safaris, honeymoons, and destination weddings. They design customized travel experiences, leveraging deep destination knowledge and established vendor relationships. The team values high-touch service, accuracy, and seamless client communication across email, phone, and social platforms.\n
Why does this role exist?
This role exists to ensure every client interaction and booking detail is accurately captured, tracked, and advanced inside TURN CRM, enabling a smooth, professional experience from inquiry to post-trip follow-up. By handling CRM administration, client communications, itinerary creation, and basic marketing support, the Travel & CRM Specialist frees up the client-facing team to focus on sales and advisory. The objective is to improve operational efficiency, data integrity, and responsiveness while following established SOPs with minimal supervision.

The Impact you’ll makeTURN CRM and Data Integrity\nAdd new clients and traveler profiles; update and maintain reservations and travel details\nCreate and update itineraries within TURN\nLog second/final deposits and payment milestones; track due dates\nRecord and manage insurance requests and policy information\nPerform data entry, deduplication, and CRM cleanup to keep records accurate and current\nClient Communications and Phone Support\nHandle inbound and outbound calls via VOIP; take messages and escalate important callers/questions promptly\nManage booking emails, payment reminders, insurance requests, and client follow-ups\nUse templates and SOPs to ensure timely, professional communications and proper documentation in the CRM\nSocial Media and Basic Marketing\nPost and schedule updates on Facebook and Instagram\nCreate basic graphics in Canva aligned with brand guidelines\nMonitor basic engagement and route inquiries to the right team member\nResearch and Vendor Coordination\nResearch vendors, quotes, and travel options; compile comparisons and recommendations\nTrack quotes, holds, and deadlines in the CRM and keep stakeholders informed\nAdministrative Support and Project Organization\nAssist with basic invoicing and expense reports\nSupport project organization within project management tools (task boards, checklists, timelines)\nLearn, follow, and help refine SOPs; leverage Magic Workspace & Magic AI to streamline workflows\n

Skills, Knowledge and ExpertiseRequired:\nHands-on experience with TURN CRM (non-negotiable), including itineraries, reservations, deposits, and insurance tracking\nExperience in travel operations or agency support handling client communications and booking workflows\nConfident handling inbound/outbound calls via VOIP; strong written and spoken English\nProficiency with Canva and managing Facebook/Instagram business pages\nProven accuracy in data entry and CRM hygiene; comfortable with email (Gmail/your domain) and basic spreadsheets\nWFH Set-Up:\nComputer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.\nInternet speed of at least 40MBPS\nHeadset with an extended mic that has noise cancellation and a webcam\nBack-up computer and internet connection\nQuiet, dedicated workspace at home\n\n\nYour Superpowers:\nTechnical: TURN CRM power user; email and VOIP fluency; Canva basics; Facebook/Instagram posting; spreadsheet literacy; familiarity with project management tools; ability to use Magic Workspace & Magic AI\nSoft skills: detail-obsessed, organized, proactive, clear communicator, responsive, discreet with sensitive client data, and comfortable operating with minimal supervision while following SOPs\nYou should apply if...\nYou love turning complex travel details into clean, accurate CRM records and polished itineraries\nYou’re client-centric, calm on the phone, and quick to follow up with clarity and warmth\nYou thrive on checklists, deadlines, and process, but you’re resourceful when things aren’t fully defined\nYou’re excited to learn a company’s systems, uphold standards, and continuously improve how work gets done\n\nWhat to expect...

\nWork Setup:\nRemote position\nMust have a reliable internet connection and a quiet workspace\nRequired to provide own computer with Intel Core i5 or something similar or higher operating system\nWorking Hours:\n20 hours per week\n9 AM–1:00 PM US Time\nCompensation:\n$6 per hour\nNo benefits package included\n

Benefits