POSITION SUMMARY
A Traveling Onsite Surgical Equipment Repair Specialist primarily works independently at customer sites, hospitals, and clinics, to provide assessment of hospital inventory, cost-effective maintenance on company and customer owned medical equipment to ensure it is functioning properly and meets the customer’s needs. You will travel extensively to perform operational verification, inventory audit, which may include preventive maintenance, and corrective repair service. You will complete all associated documentation and customer communication in a timely manner. Travel assignments include proposal underwriting review, special projects, new customer onboarding, staff training and possible coverage where needed to support customer needs.
PRIMARY OBJECTIVES AND RESPONSIBILITIES
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Oversees key account service delivery, revenue retention, and growth.
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Increases revenue by selling additional onsite services and associated send-in work.
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If underserviced, seeks to increase throughput for service on COG/surgical assets and/or sell additional lines of onsite services. If overserviced, works to manage consumption based upon the terms of the agreement.
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Develops trusted relationships with customer’s teams and facilitates open communication.
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Collaborates on proposal development and development of maintenance programs using company methods and models.
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May perform operational verification, preventive maintenance, and corrective repair service.
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Completes all associated documentation and customer communication in a timely manner.
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Inspects and tests general surgery instrumentation to determine serviceability and condition for repair.
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May disassemble malfunctioning equipment and remove, repair, or replace defective parts.
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May facilitate repair and maintenance transactions for providers including pick-up, delivery, quotation communication, repair status monitoring, and delivery of completed repairs.
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Coordinates periodic review of company performance with customer leadership.
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Keeps records of maintenance, parts, and repair and/or serialized inventory and repair history.
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Supplies timely, accurate and complete information to facilitate customer billing.
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Inspects and tests general surgery instrumentation and/or serialized inventory to determine serviceability and condition for repair.
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May perform preventative maintenance on instruments such as cleaning, lubricating, or adjusting.
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Uses a laptop to enter billing information and to communicate with home office and customers.
QUALIFICATIONS
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Valid driver’s license and acceptable driving record
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High School Diploma or GED.
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3 or more years’ experience performing surgical instrument repair and service.
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Experience in a hospital or clinic setting.
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ISO 13485 knowledge helpful.
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OSHA/safety training beneficial.
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Vision Requirement – good close vision and color vision.
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Applicants should be willing to work flexible hours, including evenings, weekends, and holidays, as well as emergency off hours as required and travel extensively.
KNOWLEDGE, SKILLS, AND ABILITIES
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Excellent customer communication skills and a professional image.
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Efficiently able to manage workload to complete scheduled services while working in an unsupervised work environment.
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Willing to travel extensively to support business needs and objectives.
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Ability to regularly sit on work stool, stand, bend, and make precise coordinate movements of the fingers of one or both hands to grasp, manipulate or assemble very small objects.
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Ability to safely drive a box truck or sprinter style vehicle.
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Basic computer skills.
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Ability to use digital calipers, grinding wheels, soldering irons, sand blasters, Dremel style tools, torches, and test equipment that will require good hand-eye coordination to execute tasks is preferred.
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Excellent interpersonal skills in establishing and maintaining relationships.
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Ability to self-motivate and realign priorities quickly.
DISCLAIMER
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all the details, or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department and the company.
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Additional Job Description
Who We Are
At Agiliti, we believe every interaction has the power to change a life. We are a nationwide company of passionate medical equipment management experts who proudly serve hospitals and healthcare facilities to ensure quality medical equipment is in the right place at the right time for effective patient care. We value our diversity and celebrate our differences, always seeking diverse backgrounds, ideas, and experiences. Make an impact in healthcare and grow your career with Team Agiliti!
The Onsite Surgical Equipment Repair Specialist works primarily at customer sites, hospitals, and clinics, to provide cost-effective maintenance on company and customer owned medical equipment to assure it is functioning properly and meets the customer’s needs. They complete operational verification, preventive maintenance, corrective repair service and all associated documentation and customer communication.
What is in It for You?
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The opportunity to make a real impact on patients’ lives.
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Comprehensive Benefits Package.
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Tuition Reimbursement.
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Up to a 3% match on your 401K.
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Make any day a pay day with Daily Pay.
What You Will Do in This Role
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Inspect and test general surgery instruments.
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Disassemble malfunctioning equipment and remove, repair, or replace defective parts.
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Keep records of maintenance, parts, and repair.
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Perform preventative maintenance such as cleaning, lubricating or adjusting instruments.
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Coordinate proposal maintenance program developments using company methods and models.
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Facilitate equipment pick-up, delivery, quotation communication, repair status monitoring and delivery of completed repairs.
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Work with leadership to coordinate periodic performance reviews.
What You Will Need for This Role
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Valid driver’s license.
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High School Diploma or GED.
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Basic computer skills.
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Experience working with medical equipment in a hospital or clinic.
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Great near-sighted vision and ability to distinguish colors.
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Willingness to travel extensively to support business needs and goals.
DISCLAIMER
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department and the company.
It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports. Affirmative Action Policy Statements
You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.
Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.
Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.
If you require assistance with your application, please contact recruiting@agilitihealth.com.
Primary Job Location:Home Office (OH)
Additional Locations (if applicable):Job Title:Traveling Onsite Surgical Equipment Repair Specialist
Company:Agiliti
Location City:Not Applicable
Location State:Ohio