At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
Department OverviewThe VSS Field Support team is dedicated to supporting public safety agencies worldwide. Our mission is to provide cutting-edge technology and innovative tools, empowering customers to make faster, smarter, and safer decisions. Join our collaborative team to administer a wide range of public safety software products, making a direct impact on community safety. Grow professionally, work with cutting-edge technology, and be at the forefront of the public safety sector. Together, we can empower agencies to respond effectively and safeguard communities.
Job Description
This position is for the Central Region: The applicant must reside in one of the following states: ND, SD, NE, KS, MN, IA, MO, WI, IL, MI, IN, OH, KY
This position will be a full-time System Administrator within the Video and Software Services (VSS) PremierOne Field Services Team. VSS is dedicated to building collaborative partnerships with our clients, understanding their unique needs and fostering long-term success through the use of Motorola Solutions products and services to support and secure current and future agency requirements.
The role will be responsible for traveling to customer sites as needed to backfill for Onsite System Administrators on extended leave, providing remote backfill coverage when necessary, and providing onsite support to customer sites needing additional attention.
Responsibilities:
Provides tailored technical customer operations support
Develops strategies for implementing operational efficiencies by reviewing workflows, procedures, and performance
Adhears to Motorola and the Customer’s Change management policies and procedures
Builds and maintains positive, effective, and mutually beneficial working alliances with customers
Initiates problem-solving action and follows through to resolution
Ensure that reported incidents/problems are documented, analyzed, validated, and escalated (when necessary) through full resolution.
Work with Customer staff to identify and resolve reported system incidents/problems.
Procure and coordinate any internally resources as needed
Monitor system(s) to determine any negative performance impacts, and engage appropriate resources when necessary.
Run diagnostics using approved MSI tools.
Assist with technical system requirements analysis.
Provide system performance reporting using approved MSI tools when requested.
Perform periodic system maintenance and software patching, in accordance with Motorola Solutions supplied guidelines, on physical and virtual servers covered within the scope of the Maintenance and Service Agreement.
Qualifications:
Minimum of a high school diploma or equivalent is required, a Bachelor's degree preferred
3+ years of IT and/or public safety experience (a combination can fulfill this requirement)
Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred)
Public Safety Applications experience involving CAD/RMS/Mobile, and other emergency 911 center equipment is greatly preferred
Proven track record working with or deploying enterprise hardware and software solutions; HP preferred
Experience creating positive working relationships with customers and application end users.
Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask.
Excellent verbal and written communication skills.
Comfortable working both alone and in a team environment.
Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills)
Experience with Microsoft SQL Server, ODBC and Ops Manager (SCOM)
Experience with Public Safety Applications including CAD, Mobile and RMS
Ability to troubleshoot application system issues including hardware, network and third-party components
This position is subject to working in high-security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers
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Basic Requirements
High School Diploma or equivalent, Bachelor's degree preferred
3+ years of Public Safety Applications experience involving Records Management Systems or 3+ years of IT experience
This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Travel Requirements50-75%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes
Our U.S. Benefits include:
Incentive Bonus PlansMedical, Dental, Vision benefits401K with Company Match10 Paid HolidaysGenerous Paid Time Off PackagesEmployee Stock Purchase PlanPaid Parental & Family Leaveand more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.