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Why choose Manulife?

Competitive Salary packages and performance bonusesDay 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)Retirement savings benefitRewarding culture that values wellness and well-being Performance BonusGlobal network of industry expertsExtensive training resources

Treasury Operations is responsible for safeguarding the cash assets of the Company through a robust control environment and excellence in operational execution on a global basis.

North America (NA) Treasury Operations is recruiting a Senior Business Analyst to support the execution of NA Treasury Operations initiatives that will help drive NA Treasury Operations’ transformation.  Under the guidance of the Director, Treasury Operations, this role will lead business analysis activities involving system implementation and process re-engineering. The incumbent will write requirements and specifications, define test plans and test scenarios, execute system testing to support system implementation and enhancements, bank integration and process re-engineering initiatives. This role requires strong problem-solving skills, strong analytical skills, communication skills, global mindset, strategic thinking, in-depth Treasury Operations and Banking knowledge.

Key Accountabilities/Responsibilities

Analyze systems and business processes and document data and process flowsDeliver training to guide users on new / modified system features and processesSupport change management and provide post-implementation warranty support and troubleshootingProduce quality documents including business processes and controls, feasibility and impact analysis, requirements, user guides, and training materialsProactively interact and communicate with internal and external stakeholders (Operations, IT, Business units, Banks, Third Party Vendors) and build productive working relationships with key business partnersLead effective meetings to understand business drives, rationalize existing processes, present findings and facilitate decision makingManager users’ expectations and stakeholder partnershipCritically evaluate information gathered from multiple sources and reconcile conflicts, effectively communicate information gathered/complex ideas to stakeholdersDefine and analyze operational problems, identify risks and recommend options based on data-driven assessmentsAssess impacts of system/process changes to upstream and downstream processesBuild and deliver concise and effective presentations to communicate complex ideas in easy-to-understand way to different audiencesSupport business stakeholders and peers in project delivery to achieve strategic and benefit goalsSupport ad-hoc analysis to identify root cause of issues and resolve issues in a timely manner

Qualifications/Competencies

Minimum requirements:

2 years of operations / back-office experience in Cash Management / Payments3+ years of experience in business analysis, business system analysis, system testingStrong problem-solving, organizational and analytical skillsAble to independently trace data / processes from upstream to downstream to investigate issues, come up with options and manage the resolutionAble to quickly learn complex concepts, processes, systems and technologies via self-directed investigation

Experience:

Experience in complex business process mappingExperience in data mapping – write specifications and execute testingStrong MS Excel skillsDemonstrated proficiency in MS Office Suite including Word, Excel, PowerPoint and VisioExperience in working with ERP vendor systems

Desired skills and experience:

Strong business acumen with good understanding of the business environment to support meaningful analysisStrong interpersonal, communication and organizational skills and the ability to effectively manage internal relationships through collaboration within the department and across business unitsProficiency in data analytics utilizing advanced Excel features.  Programming/coding skills (e.g., SQL, SAS) are definite assetsWillingness to explore areas for improvement with the ability to take on new projects/tasks while managing expectations in a dynamic, fast paced and demanding environmentExperience with using MS Excel Macros and Power QueryExperience with payment file formats including XML and SWIFT ISO20022 file formatsExperience delivering complex projects involving system implementation and business process re-engineering / automationStrong attention to detail with the ability to understand end-to-end processesAble to effectively articulate complex problems and concepts in an easy-to-understand wayStrong communication and presentation skills, ability to influence stakeholders and drive decision makingProfessional designation / certification in Treasury, Accounting, Project Management, Business Analyst, Process ImprovementExperience with Power BI, and other data analytics softwareExperience with test automation toolsCapacity for constant learning, remaining open to change and continuous improvementAble and willing to step into tasks outside of his/her role if and when neededGood business judgment with the ability to juggle changing priorities to meet obligationsComfortable with ambiguity; able to establish course of action in environment of conflicting prioritiesProject a positive high-energy attitude and establish harmonious working relationships with team members, internal and external stakeholdersFlexibility to accommodate global schedules working with people in multiple locations and time-zones

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid