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Position Summary
Treasury Management Portfolio Manager II manages a defined Treasury Management portfolio of medium to high complexity. Associate will be responsible for collaborating with Treasury Management Officers (TMO), Bankers, and Market leadership to proactively manage existing customers, Treasury Management Implementation (TMI) to oversee facilitation of implementing banking services to existing customers, and work with Management Operations, Product, and/or Pricing to escalate and resolve problems for Commercial customers.
Essential Duties and Responsibilities
Fields escalated interactions with existing Treasury Management customers to assist with issues and concerns
Manage treasury portfolio of medium to high complexity
Identify opportunities to deepen existing customer relationships and cross sell TM products
Assists in customer training for new product lines
Clearly understand customer needs and expectations while delivering customer service in a knowledgeable, accurate and professional manner with the ability to deal effectively and tactfully with customers in handling complaints, problems, and general inquiries
Complete work in an efficient and accurate manner. Volume of work produced meets expectations. Plan, organize, and prioritize work to meet deadlines
Foster collaboration with other lines of business by building credibility and trust.
May accompany TMSC and/or TMI on customer calls
Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
Performs other duties and responsibilities as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Skills
Ability to perform tasks quickly and accurately.
Ability to operate in a team environment to accomplish shared goals.
Ability to solve practical problems and interpret a variety of instruction provided in written and/or oral form.
Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations.
Ability to maintain effective interpersonal relationships with management and team members.
Ability to prioritize multiple demands in a high-pressure environment while maintaining professional demeanor
Ability to identify and resolve/escalate problems with minimal guidance
Education and/or Experience
Bachelors degree or equivalent work experience
Five plus years of related experience; with at least four years of Treasury Management experience preferred.
Computer Skills
MS Office programs
Certificates, Licenses, Registrations
Other Qualifications (including physical requirements)
Thorough knowledge of treasury management products
Excellent professional verbal and written communication skills
Strong customer service skills
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Other
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice.
Skills Training:
Communication, Customer Service, Bank Products and Services, Telephone
Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications. Simmons First National Corporation and its subsidiaries are committed to Affirmative Action Programs consisting of results-oriented procedures to ensure equal employment opportunities. These programs require positive action in lieu of neutral non-discrimination and merit hiring/performance policies.