Overview
MBPS is officially registered as Manulife Data Services, Inc. but with an official trade name of Manulife Business Processing Services. MBPS is a Global Shared Service Centre providing Operations Administration, Finance, Investments, Contact Center, Claims, New Business and Underwriting, Actuarial, Legal & Compliance and Enterprise Technology Services to Manulife Companies around the world. MBPS is headquartered in Quezon City, Philippines.
MBPS consists of highly motivated and experienced professionals committed to customer delight. Our customers include Business Units across Asia and North America.
Role and Responsibilities
Reporting directly to the Finance Team Leader, this role is primarily responsible for supporting Vendor Setup operations for North America business unit.
Responsibilities include the following:
Operational Support
Proficient knowledge in the requirements of new and change vendor requests as well as the Standard Operating Procedures in setting up vendors in Infor APAssist setup of New and existing vendors in Infor APAble to communicate results of review to requestors and different business units effectivelyCan handle business unit and requestors’ inquiry with minimal assistanceConsistently meet daily SLA without escalationsCan handle and accept ad hoc tasks on top of production and the same time meeting deadlinesProficient in setting up all types of vendors on specific vendor group assignmentAble to pass the quarterly Training Calibration examAble to pass the accuracy score of 99% and without escalationsTimely and effective delivery of KPI, business dashboards and other metrics as required by management as well as the Business Unit.Qualifications
University degree in Accounting, Finance, or Business-related courses.Minimum 1 to 2 years of relevant experience in Accounting and/or Treasury Operations.Strong interpersonal skills and ability to work effectively across cultures, geographies and senior leadership.Strong analytical and technical skills.Excellent English written and verbal communication skills.Innovative thinker with the ability to negotiate, influence and challenge the status quo to continuously improve processes.About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.
Working Arrangement
Hybrid